TORONTO PEARSON AIRPORT CAR RENTAL REVIEWS

Quick, fast and the car was excellent

Easy access & great value

I ordered a medium Nissan suv, they seemed to want to push me in a jeep wranfler instead. I pushed back to get the Nissan. It was onlyb5000 km old. Very technically advance, could steer itself around corners type technology. Car was flawless in performance and got great fuel economy

Great booking platform, I have recommended it to a few friends. I used from Australia to book in Canada. Have checked on the app for Australia, new Zealand and the States too.

The car was very new, almost like a brand-new car.

Received a free upgrade to a new GMC at pickup, it was awesome! Simply excellent!

Car was in a great condition, staff were helpful, zero problems throughout the whole process. The pick-up point being a shuttle bus ride away from the airport was a minor inconvenience, but as long as you take the time into account it's not an issue.

Routes was great. Had a great experience.

Excellent service

Easy to use

The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.

No need to wait in line, the process is simple and quick, and they don't forcefully push insurance.

Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.

Car was very clean with excellent specification. Counter staff were helpful and polite. Easy pick up once we found the counter.

The rented car exceeded my expectations. I received a new car in less than 10 minutes, the lady at the reception desk being very kind and helpful. I can't hope for anything better, even if the car doesn't rent directly from the airport parking (in this case the price could reach double). But the rental center is close to the airport and it is easy to arrive by a free shuttle bus from Viscount link train between the terminals station.

If you rent a car and it’s should be the car you rent and I did not get that

The car was a little bit dumpy but the price was outstanding and that is what is most important to me . If you want to save money choose this rental, if you are picky I need a perfect and new car then go elsewhere .

Car exceeded expectations, process was simple

Worked well on letting me know what's needed

Got a brand new car from them, pretty happy

Easy to use app, love it

Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

Yes

I arrived 15mins earlier to pick up the car but instead ask me to wait for my booking time!