TORONTO PEARSON AIRPORT CAR RENTAL REVIEWS

Quality of the car wasn't good as it had lot of stains inside with dust. Asked them to clean again. Although the make is 2018 dodge, it does not have sufficient basic features like rear camera and boot space. No alternate vehicle is available to pick up.

I followed the instructions on my rental papers after I arrived at Toronto Airport and called Green Motion for a shuttle pick-up at the airport. No one answered the phone so I left a message on their voice mail with my name, request for pick up and my telephone number. Green Motion never showed up. After 30 minutes and an hour I called again and not only did they not pick up the phone, the mailbox was full so I could not leave a message. I waited another 30 minutes and then assumed they were not coming since no one had called or arrived at the pick up location. I decided to Uber to their location and when I arrived a sign on the door said "I'll be back in 20 minutes. You can call at 905-564-2425. Sorry for the inconvenience." I called the number on the door and got the same FULL mailbox. There was no ability to leave a message or transfer to another person. I waited another hour and no one ever showed up to their offices. I ended up calling a nearby Enterprise Rent A Car location and they picked me up right away and got me in a car quickly. It is my opinion that Green Motion Sucks and is the worst rental experience I have had in 30 years of renting cars. I had to cancel two business appointments because of their poor business practices. I do not recommend them at all.

The rental counter is not far from the exit. I was able to find it without much trouble despite pushing a cart with two large suitcases. The process was straightforward. The lady at the counter was very friendly. She asked for my preference when selecting the car. After I checked the car and pointed out some issues (mainly that there was no spare tire, which she didn't seem to be aware of either), she immediately gave me a different car. The return process was also simple; they just asked if there were any damages and checked the fuel gauge.

Great value for money

The location is too remote

yes

No. I requested and paid for SUV car Hyundai (Santafi), after 10 days the car stopped at the middle of the road due to mechanical problem they pull up the car and replace it with a smaller one KIA (Otima) despite I went to their office twice explaining to them I need a car suitable for my condition specially I have two kids but their unstoppable answer “we run out of stock” I tried so badly to communicate with them through Twiter and via emails but nothing happened. I returned the car and paid for SUV car but actually I used smaller one.

Looks like they dont have many cars to select from...I wanted a car and they gave a jeep...

Service was mediocre. They asked for additional money upon arrival and gave me the wrong car.

Very good

Great attitude, no waiting in line!

I faced some difficulties to add the full insurance to the car contract as the stuff refused to add it in the first time.

Everything went smooth. I was given a free upgrade upon pick up which was a pleasant surprise. Counter staff were very helpful and the lady at drop off location was very courteous as well. Overall great experience. I would request Alamo staff at Pearson airport location to pick up the phone. Tried connecting several times but no body picked and I had to connect to help desk for some queries. However apart from this, service was excellent and I would book again with Alamo.

Would definitely book through easyrentcars.com again. Gave me a good deal

Customer service was excellent!

The counter lady need to treat customer better, I have purchased everything with my booking including extra insurance for $11 per day but she was insinuating that I do not have the insurance and it is on my own risk if I do not accept what she is offering at the end she end up adding 26 dollars to my bill in order to remove the 500 dollar waiver. Not straight forward and will not use the same lady again

Terrible rental company, do not rent from them. The car I reserved was not available, they did not refund me, no one answers the phone, and they did not provide a shuttle service.

The car was great and the staff were efficient. There was an extra mandatory insurance charge that was hard to spot in signing in.

The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.

Great place to book a car rental at a good price. The price protector saved me another few dollars on an already great price.

The van didn't quite meet my expectations, it was the lowest model of its kind and had some issues but it got us where we needed to be. We had an issue at pick up, i asked that the driver meet us at 7am but staff advised 715 or 730 would be better based on our airport arrival time and I said we would be there sooner as we didn't have bags to pick up. As it turned out, we had to wait 30 minutes for our ride with our 5 children in an area that had no seating. FRUSTRATING! Then they presented us with a rental agreement form that had all sorts of extra charges for out of province or out of country travel and the gas comes at whatever its returned with which is a first. The overall score of 8.7 does not truly reflect the experience.

The vehicle was clean.