The staff was very friendly, and both pick-up and drop-off were extremely quick. At drop-off, the staff just walked around the car for a quick inspection and checked the fuel gauge. Everything was OK. With my flight approaching, I thought returning the car would take time, but it was surprisingly fast. Thumbs up!
Like: The sales representative was very welcoming and very friendly and give a lot of useful tips. Dislike: The car was a little worn down and had previous damage on it. I saw some rental agencies put stickers to previous damages to clearly mark what is known to the agency. I would very much appreciate if Budget did the same.
Extremely dissatisfied. This is the worst car rental company's service I've experienced in years. First of all, the company is not called rounte1 but Geysir. You can't find it in the airport guide at all. There are always a dozen people lining up at any time in the store, and you can't see any service staff. Everyone is just waiting foolishly, whether it's picking up or dropping off the car.
Like: The price cheapper compare with other companies. The staff very good. They upgraded our car without any additional charges but you need to buy higher price insurance. Dislike: The shuttle bus from drop off office to Airport quite slow. I have told the staff my flight will be closed another 30 minutes, but he did not care and assume i have missed my flight. I manage to catch up my flight but i need to run very fast..
The management is quite chaotic and the staff are inexperienced. They made mistakes on the order three times. It took more than an hour to pick up the car despite there being no crowd, and returning the car took nearly an hour. We booked an automatic, but they gave us a manual.
Like: Efficient service, no pressure sales for extras, airport based, decent car, excess included, full tank to tank fuel policy, hassle free returns, coffee machine Dislike: No spare wheel or information on how to deal with deflated tyre or similar problems.
Very good service, whenever we called, someone picked up immediately. The cost is more favorable compared to other companies, and the people are very nice.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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Lionel Pope
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View more >Miranda III.
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View more >Nick Dickens
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View more >Slovenian
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View more >Dislike: The car was a little worn down and had previous damage on it. I saw some rental agencies put stickers to previous damages to clearly mark what is known to the agency. I would very much appreciate if Budget did the same.
Barret Sander
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View more >Ina Attlee
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View more >Debby Dierser
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View more >Rod Black
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View more >Andy
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View more >Dislike: The shuttle bus from drop off office to Airport quite slow. I have told the staff my flight will be closed another 30 minutes, but he did not care and assume i have missed my flight. I manage to catch up my flight but i need to run very fast..
Baird Andrew
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View more >R.Fairweather
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View more >Dislike: No spare wheel or information on how to deal with deflated tyre or similar problems.
Eartha Malthus
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View more >Leonard Christy
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View more >Dolores Samuel
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View more >Rose IV.
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View more >Wendell Nehemiah
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View more >Vito Clare
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View more >Car hire Brands Ranked AT Keflavik International Airport, KEF
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