KEFLAVIK INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Pretty good, attitude was okay.

The rental company employee was punctual and waited for us at the airport.

Waited in line for about half an hour.

See below.

Satisfied. Just a phone call upon arrival at the airport, and they came to pick us up. Reykjavik Airport is very small, so it's easy to get picked up.

Good service attitude, not far from the airport.

Used dirty tricks to deceive customers and charged an insurance fee equal to the rental cost without my knowledge.

1. They didn't note the original scratches on the car in the contract when we picked it up. 2. When we returned the car, they claimed one of the scratches was our fault and demanded at least 1000 euros for repairs. 3. They forced us to sign a contract agreeing to pay for the repairs, otherwise they wouldn't let us leave. 4. Initially, they said they would deduct the repair cost from our 18,000 euro deposit, but when we signed the compensation contract, they had already transferred the entire deposit to the rental company's account. 5. When we presented photos taken at the time of pickup as evidence, they kept delaying, saying the responsible staff had already left for the day. Eventually, we encountered two French girls having the same issue and arguing. Only because of their pressure did the staff finally call the manager. It was clear they were stalling because they knew we had a flight to catch, showing a lack of respect towards Asians. Overall, this car rental company is terrible. Blacklisted forever.

There was an airport pickup, but QEEQ provided the wrong phone number.

Overall good

Satisfied

The female owner lacks empathy

You really need to communicate well with the rental company about the insurance issue. When picking up the car, they pushed for an additional insurance of 146 Euros. They said if you don't take this insurance, you have to leave a 2400 Euro deposit. It was really intimidating, and I couldn't reach you by phone.

Like: Pleasant experience with the staff we spoke to. Each time for pick up and return, they were friendly and professional.
Dislike: I can't think of anything

I bought full insurance on Zuzuche, but when picking up the car from the rental company, they insisted I purchase another full insurance for 160 Euros. After negotiating, they said if I don't buy it, they would hold 2000 Euros on my credit card. I can understand pre-authorization and deposits when renting cars domestically, but it's normally unnecessary for renting abroad. They blatantly bullied Chinese customers. A German couple next to me only needed to verify their order information and sign their names to get their keys and collect their car, which was conveniently parked right at the entrance. On that day, it was raining in Iceland, and after we bought the insurance, they simply handed us the keys and told us to find our car in the parking lot ourselves. Normally, I could understand this procedure at airports, but comparing the two experiences was disheartening. Aren't German and Chinese customers both customers? This isn't just about the insurance scam; it's about the extra effort paid because of bad weather and still receiving subpar service.

Friendly attitude

The pick-up was average. The drop-off was better, but it was hard to find a taxi.

Supposedly the only car rental company in Iceland with Chinese staff... Well... Maybe it's also the only company where Chinese people might scam their own kind. Rented a Hyundai ix55 series car, but the first time I went to pick it up, they tried to give me a lower grade model. On the next day, when swapping the car, they asked us to refuel. Does that mean the mileage for swapping the car is on us... fine... Let's not even mention there was nobody around during the car swap. And return? Don't even start. One door that worked only sometimes, sticky when opening and closing (we didn't check this due to inexperience, our oversight), and they deducted the entire deposit for it! One door (which wasn't really broken) cost 20,000 RMB? Is it because of our full insurance or our rush to catch a flight? I think it's quite clear. Icelanders are generally great and the place is worth visiting, but this car rental maybe... emmm... hopefully you won't have the same experience as us.

The service at the car pick-up location was decent, and it took about 10 minutes for both picking up and dropping off the car. The problem handling was unsatisfactory. The car’s air conditioner broke on a hot day. We could not reach them by phone during business hours, and had to email for help. The email response asked us to call their office, which then redirected us to call the car repair service. The repair hotline couldn't see our caller ID and couldn't text us the repair address. When we asked for an email, it took forever, and when we called again, they suddenly could see our number and texted us the address. We had to visit the repair shop twice. The first visit they were too busy without an appointment, and the second visit after waiting for an hour, they told us they didn't have the necessary parts and advised us to endure until we returned the car. Later, the rental company called and offered us a discount but couldn’t specify how much. At the airport, they claimed they'd never heard of any discount, and we had to email for assistance again. After insisting, they found a note from a colleague and gave us a one-day rental discount. Considering we rented the car for 13 days and endured the heat, the 0.76-day discount as compensation felt ridiculous and frustrating.

Decent, matches local average standards.