Excellent service. When my flight was delayed during the return, they extended the return time for free, but you must call the rental desk in advance to confirm.
The pickup process took longer than expected when compared to other companies I have dealt with before. Upon returning the car, the rental company informed me that there were scratches on the front disc wheel and charged me 171 euros. However, when I received the invoice via email, it stated that I only owed 140 euros.
For those who are not confident drivers, make sure to get full insurance. I didn't purchase it, and when the car rental company suggested it for 40 euros a day, I still declined. As a result, I scraped the car on a curb and ended up paying over 2300 yuan, which really ruined my mood.
The car was very new, with only a few thousand kilometers. Both the shuttle driver and the counter staff were very friendly and professional. There were no upsells and the deposit was returned on time, with no hidden costs.
The efficiency at the Europecar counter is extremely low. While Sixt could handle three customers in the same amount of time, Europecar can only handle one. This is because every customer has to communicate with the counter staff who are not very proficient in English. The staff also have to type in each letter of the name, address, and phone number one by one, which is very slow.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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