KUALA LUMPUR INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Stuff are very friendly and professional, pickup process was easy and drop off process are even easier.

Staff are very friendly and accommodating, our flight were late, they were able to pick us up and take us to KLIA1 to pick up the vehicle. Drop off process are easy to follow, will definitely rent from them again.

Easy to use app and booking process are very easy.

Besides renting cars in China, this was my first time renting a car abroad. When I arrived at the store to pick up the car, the rental company informed me that the original seven-seater was broken, and they had no car available for me. They were trying to find a replacement for me. At that moment, it felt like the end of the world. My parents, wife, and children were standing next to me, adding immense pressure. I wondered why they didn’t start looking for a car earlier. Why wait until I arrived at the store with my passport to begin searching? After half an hour, they found a seven-seater with noticeable front bumper damage and significant wear and tear. The worst part was the air conditioning was broken. Can you survive in Malaysia without air conditioning? Of course, I couldn't accept that. Another 45 minutes later, they found a five-seater. With no other choices, I had to accept it. The price difference is still being processed by Zuzuche. The outcome is yet unknown... However, I must commend the local rental store staff for their continuously excellent attitude and their efforts to assist me. Additionally, the Zuzuche WeChat contact has been helpful and supportive. Although the incident was unfortunate, I am grateful for their assistance. Thank you!

The pick-up location was incorrect, unacceptable!

The car was in poor condition, with over a hundred thousand kilometers on it and no ABS. It's been almost four months and the deposit still hasn't been refunded.

事前にwechatでの連絡先の情報があり、到着時間やピックアップ、返却後の送りについてもコミュニケーションが取れていましたので、とてもスムーズでした。スタッフの方も笑顔でとても印象が良かったです。

必要な情報はすべて記載があり、大変便利でした。これまでeuropcar、sixt等大手の利用が多かったのですが、ローカルなレンタカー会社の選択肢があり、また対応もとても良かったのでとても満足しています。次回もQEEQで予約を進めたいと思います。

No real service, and the car is very old.

Excellent customer service

Good stuff and service! It was a good shop anyway

Good

They didn't inform us in advance that eating durian is not allowed. Charged 100 for car wash when returning the car.

Satisfied

Remember to refuel the car before returning it, otherwise, you'll be charged double.

Average

The staff was very friendly when we picked up the car! Although his English wasn't perfect, he patiently explained everything! A deposit of 500 MYR will be charged and later refunded to the credit card!

Our flight to Kuala Lumpur arrived quite late. After paying an extra 150 MYR for the late fee, we successfully picked up the car. It was a small car with 140,000 kilometers on it. Honestly, you wouldn't find such high mileage cars being rented out in our country. We used it for three days and it was just about okay. We rented a local Touch 'n Go card for toll payments, costing 30 MYR for three days. We ended up over-recharging it, and couldn't retrieve the balance. When returning the car, the remaining balance was still on the card, so make sure to load less as toll costs are cheap. The main issue was returning the car; we made more than 20 calls with no answer, causing our flight to be delayed. Ultimately, we left the keys at another rental counter, which had much better service. They later explained that they missed our calls because their phone died. It was a frustrating experience and it seems like Southeast Asia is not yet ready to properly welcome tourists post-pandemic.

決して綺麗な車ではないですが、車内は広く、運転しやすかった。

予約も取りやすく、説明も的確でわかりやすかった。値下げプロテクターのシステムも良かった。

The staff were off duty and demanded 100 RM from me before they would come to let me pick up the car. They told me they would come within an hour, but I ended up waiting from 10 PM to 1:30 AM. I called many times, and each time they said it would take only a few minutes.

Very good service however I can’t get the selected car model. Anyway I experienced the wonderful journey.

Easy to use and can gets valuable discounts

It's pretty average, a normal transaction. There weren't many requirements while renting, and returning the car was hassle-free. It would be better if they had Chinese service.