Initially, no one answered our calls. Later, we had to take a Grab from K2 to K1, where they said we were late and wanted to charge a waiting fee. When returning the car, we contacted them an hour in advance, and called again as we were approaching, fearing we'd miss our flight if there were any delays. The return process was fairly smooth.
The service was acceptable and the staff were friendly, but their English was not very fluent. The on-site deposit is 1000 MYR, and it's best to have cash on hand to buy a Touch 'n Go card for highway tolls and some parking fees. You can purchase the card with cash at the rental site, but only cash is accepted!
The rental car employees were very dedicated and patient, making us feel at home and well taken care of, even in a foreign country. They were understanding and provided service with a smile, leaving a great impression. Highly commendable!
The car rental company provided no service, only handed the car to us. The overall experience was very poor. The staff lacked integrity; they gave me a fast pass card and asked for a 100 yuan deposit. When returning the car and card, they claimed they only received 50 yuan as a deposit. Since they didn't provide any receipts at the time and there was no surveillance, I had no way to argue.
The vehicle description on the booking page was vague and did not meet our needs for a 7-seater with luggage space. The car had over 230,000 kilometers on it. When we communicated about returning the car early, they suddenly increased the price at midnight and demanded an unclear service fee. Most importantly, while other rental companies take a pre-authorization hold as a deposit, they directly charge an amount. If you don't notice and ask for it back, the money is gone.
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