AUCKLAND AIRPORT CAR RENTAL REVIEWS

Not bad

Very good

Satisfied

Satisfied, very satisfied.

Pretty good

Simple, quick, and convenient.

Very satisfied. Easy pick-up and drop-off process without any unnecessary sales pitches. This was my first time renting a car abroad.

The staff provided excellent service, and the procedures were simple.

Totally excellent

Excellent

I had to extend my car hire due to a sudden family bereavement. They were super helpful even before they knew the circumstances.

Simple to use.

Very satisfied, very convenient.

Very good, but picking up the car took quite a long time. The staff realized that my luggage wouldn't fit in the reserved car, so they upgraded me to a bigger vehicle for free.

The service was average. They were closing in ten minutes and didn't send a car to pick me up from the airport. I had to wait until the next morning to get the car, causing me to spend the night at the airport.

Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.

The car is old, a 2017 model, and there are many requirements when returning the car. The contract includes various fees, and the owner, who is Chinese, specifically targets Chinese customers. You need to provide the final gas receipt for return (strictly from within 5 kilometers of the airport, which is very expensive). I mentioned in advance that I would arrive around 5:30, but I was still told that even being one minute late would result in a $65 charge for airport drop-off. They didn’t inform me how much the highway tolls would be, and five days later, they charged me an additional $25 service fee. It's full of traps.

低価格ですが、十分しっかりした車でした。 パックモニターの明るさが低めでしたが、車の年数から仕方ないでしょう。 ハイブリッドなので、ガソリン節約できました。

利用しなかったけれど、日本語サポートがあるという安心感がありました。

Excellent

Quite a good company, easy to communicate with, good service.

Be mindful of the cancellation time, as missing it means the rental company won't issue a refund, resulting in no refund for the entire 3-day rental.

No queues, relatively fast