SAN DIEGO AIRPORT CAR RENTAL REVIEWS

Yes. We were upgraded to an SUV with fairly low mileage; much more roomier than what we had reserved

Was able to book fairly easily

I wasnt pleased by how the agent kept pushing for me to pay for their insurance after telling her several times that my insurance as well as my credit card would cover it, she was so pushy and it made my experience a bit rough having to stand with her for a long period of time telling her no.

great!

The reserved car model was not available, was forced to upgrade, and the credit card was overcharged by more than $200.

Initial quote by TRIP = $66.46 Secondary quote by Thrifty = ~$135 Secondary quote by Thrifty = $89.52 Even I was not satisfied with the additional charges, I accepted the fee for the urgency of the trip I had scheduled. What is the procedure in this case?

No staff present at night. Had to come back next morning to pick car. Front staff rude next morning. Will book with tried and tested companies like hertz or avis next time.

Car was not available . Then they sent me to a shaddy other location saying they can help . WORST COMPANY

Dollar had a nice amount of different available vehicles to be picked up. The staff at the counter was very friendly and helpful. The car was clean, with a fresh smell.

Rented a full size vehicle. Told we was upgraded to SUV... appeared to be no full size available. The small suv we recieved did not have enough space due to hatch etc. Hitting suitcases.... had to sit with some luggage on our laps for 3 hrs to our location

The counter service personnel was terrible at explaining the terms of the contract, specifically about the prepaid fuel and insurance. The prepaid fuel was emphasized that the car could be returned with any amount in the tank. The charge was described as a deposit, indicating to me the amount was a hold on the credit card, not a non-refundable amount. When I returned the car with 3/4 tank, it was pointed out the charge of $68.00+ was for a 1/4 tank of fuel. The check-in person reduced the charge to the half tank charge of $28, so better. The insurance was described as liability /damage insurance and was declined. Unfortunately, I managed to lock the key in the trunk. When I called, I was told I did not have roadside assistance as part of the rental as I did not purchase the insurance. The cost of $100.00 to have a tow truck come and assist was a surprise, but paid.

The car was great. Well maintained and clean. The office, when calling to be picked up should have informed us what the name of the shuttle that was going to pick us up and where we should be when picking us up. They finally did on the third call. Checking out the car was very easy and quick. The same for turning the car back in.

Booked a Jetta but got a smaller Toyota Corolla. Slow service.

It was good.

When I called to ask if I could pick up the vehicle earlier, they told me NO. I did show up early and was able to collect the car. There is only one person to operate the shuttle, wash and prepare the cars so that does take time.

Rate was higher at the counter. However, the manager gave me the rate that Easy Rent Cars quoted.

They had jeep grand cherokee but didint give me the car but gave me mitsubishi outlander instead. Total turn down.....

Excellent

My reservation was for 8:00 pm. When I arrived at 7:30 pm, the facility was already closed. I spend over 2-hours trying to get a hold of someone. When I called the local number, it just rang and rang. I finally got a hold of someone at the corporate number. They told me to wait 5-10 minutes for someone to pick me up to get a car. After 20 minutes, I gave up and rented from another rental company.

all the service is excellent

Terrible, they overcharge for insurance.

I won't use this company in the future.

They randomly charged us over 80 dollars. I don't have the energy to pursue it... I won't choose Hertz again.

I reserved an intermediate car, a Hyundai. At arrival I was told Easyrent overbooked, I would get a mini van. I voiced my concern that I did not want a mini van. Customers who arrived after me were told they also would get a mini van, but then they got a car. I was told I could call and switch to a car the next day, maybe. Not acceptable.