The drop off location is extremely confusing, no signage & quite a walk from the airport. The staff were leaving the carpark as I arraived, so I had to hand them the keys & find my way back to the airport. a little confusing as you have to go down a side street that has no mention that that is the way to the terminal
We went for a mystery car and ended up with a lovely Mazda CX-5. Taylor, the rental car receptionist, was great and made our rental experience very smooth.
About QEEQ:10.0/10
Booking was very simple and easy. We have booked rental cars through QEEQ previously and been very impressed with the process, so had no hesitation in using QEEQ for this booking - we were not disappointed!
The company extended the rental period by two days as requested but actually charged for three days, and deducted the amount directly from the guarantee credit card without consent. When I discovered this and contacted them, they refused to refund and only offered credit for future rentals.
Car got substituted to a Kia Rio (hatchback rather than saloon). We had two large luggage. Managed to fit one plus our backpacks in the boot and the other in the back seat. Customer service was excellent and drop-off was super easy.
About QEEQ:10.0/10
Great customer service. Quick to respond. However, they might want to consider stating that their excess coverage is through their own provider rather than the rental company. We were slightly confused when the rental company asked if we wanted additional coverage.
Great experience with free Upgrade and friendly efficient staff with car pickup and simple key drop off in box at counter ! Highly recommended !
Perfect companion car fir our 3 day tripping experience around Hobart and surrounds and some of the Tasmanian east coast !
Extend my rental with Bargain but had to change to another car due to unavailability. Prefer the previous one though. Staffs are always helpful as my son left his pouch in the previous car and the staff helped us to check.
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