KEFLAVIK CAR RENTAL REVIEWS

They said there were no cars available and redirected me to another rental company.

The front desk service was average.

Procedures are simple and flexible. The staff at the company are very friendly. The car condition is also good.

The staff was very friendly, and both pick-up and drop-off were extremely quick. At drop-off, the staff just walked around the car for a quick inspection and checked the fuel gauge. Everything was OK. With my flight approaching, I thought returning the car would take time, but it was surprisingly fast. Thumbs up!

There was no dedicated counter, no staff. We were pointed to Sixt car rental, and Sixt's service attitude was terrible.

We booked a VOLVO but were given a Sonata. No matter what we said, it didn't help. Please compensate us.

Great service, called and someone came to pick us up shortly after.

Great service, the owner is very friendly.

Extremely dissatisfied. This is the worst car rental company's service I've experienced in years. First of all, the company is not called rounte1 but Geysir. You can't find it in the airport guide at all. There are always a dozen people lining up at any time in the store, and you can't see any service staff. Everyone is just waiting foolishly, whether it's picking up or dropping off the car.

Everything was fine. The phone was always reachable, and the airport service was relatively quick.

Pickup service available

Like: simple and quick service
Dislike: nothing

Since we arrived at 11 PM, there were not many people, the process was fast, and we got a bigger car than initially booked, a Ford 9-seater, which we were quite satisfied with. There was no insurance upsell and returning the car was smooth, and it seemed there was no deposit required.

It was 10 PM, and the line was still so long!

The car was ready as scheduled and was handed to me promptly.

Very good service, whenever we called, someone picked up immediately. The cost is more favorable compared to other companies, and the people are very nice.

Great experience, easy and smooth car pickup

Waited a very long time for the car pick-up and drop-off shuttle from the rental company...

The staff were very friendly, but we ended up paying an extra 3,000 for full insurance.

It is said that FARA is the largest car rental company in the area. We chose it due to limited car options and pricing factors. When picking up the car, a Chinese staff member specifically mentioned the issue of insurance and suggested adding more coverage. However, since we had already purchased the super full coverage at the time of booking, we did not agree. The staff did remind us to check for any damage to the windshield and windows upon pickup. However, since we had to rush to our accommodation at Kirkjufell that night and previous car rental experiences had been smooth, we only took photos of the car's exterior. When returning the car, a different staff member, a foreigner, pretended to look around and then pointed out a small crack on the right side of the front windshield. I am sure no stone chips hit the windshield during our use, so I believe the damage was already there. Unfortunately, due to our oversight during pickup, we didn't have evidence. If the company intends to exploit consumers with damaged cars, it’s hard to avoid. Due to our flight schedule, we had to pay ISK 150,000 in advance for insurance claims. This experience reminded me that for future international car rentals, it’s better to choose a reputable global company.