Thrifty is very close to the airport, with an airport shuttle available that takes about 3 minutes. Since we arrived on an early flight, there were not many people in line at the store, and we were served directly.
The company provides airport pickup services. We contacted them upon arrival, and they came quickly. We got the car in fifteen minutes, which was quite convenient.
They just closed, saying they were celebrating Christmas and told us to come back the next morning. This was very untrustworthy and they didn't inform us in advance, making us stand in the cold for over an hour trying to contact them. We had to rent a car at the airport in the end.
Our flight was delayed by four hours and we arrived at midnight, but there was someone holding a Procar sign waiting for us as soon as we left the airport. We were picked up in a Mercedes MPV, which made a great first impression!
The process is not very complicated, but you must be prepared with a credit card. We used to rent cars with a debit card, but this company only accepts credit cards, which caused us some trouble when renting.
The service from the staff was good. They informed us about the car's condition, fuel level, and other important details. Although they mildly promoted their 'all-inclusive insurance' product, it wasn't pushy, which was acceptable.
The management is quite chaotic and the staff are inexperienced. They made mistakes on the order three times. It took more than an hour to pick up the car despite there being no crowd, and returning the car took nearly an hour. We booked an automatic, but they gave us a manual.
The pick-up was not timely. Seriously, who has the obligation to wait for you? The car in Iceland didn’t even have snow tires, making customers change them themselves. Really, what a joke.
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