When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.
Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money
The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.
The service was excellent. We were supposed to collect the car at Haneda airport but the staff kindly offered to send the car to the hotel we were staying which was way more convenient.
The car was ok but was a bit old with slight dents & scratches all over the car and the most important thing it does not have Apple Car Play which would be more helpful for us to use navigation app.
I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Tokyo
Pay for Car Rentals with Crypto
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Barry Bobby
-
-
-
-
View more >Cherry Zephaniah
-
-
-
-
View more >Megan Marjory
-
-
-
-
View more >M.Zulumovski
-
-
-
-
View more >Dave Will
-
-
-
-
View more >A.Ang
-
-
-
-
View more >-
-
-
-
View more >Arno Harriman
-
-
-
-
View more >Muriel Aldington
-
-
-
-
View more >Zona Sheridan
-
-
-
-
View more >Salome Wheeler
-
-
-
-
View more >N. Abdullah
-
-
-
-
View more >Dolores Samuel
-
-
-
-
View more >Guy Haywood
-
-
-
-
View more >Wordsworth Alcott
-
-
-
-
View more >Carey Huxley
-
-
-
-
View more >Webb Thackeray
-
-
-
-
View more >Enoch Doherty
-
-
-
-
View more >Brian Clara
-
-
-
-
View more >Adair Romeo
-
-
-
-
View more >Car hire Brands Ranked In Tokyo
Know More about Tokyo Car hire
Pay for Car Rentals with Crypto