TOKYO CAR RENTAL REVIEWS

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

Good platform to pull the available resources for customer. So it is good.

The charges are not transparent at all, highly not recommended.

The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.

The service was average, and there were some staff who were unfriendly towards Chinese customers.

Everything was a breeze. Flexibility to arrange to return the car at our preferred location instead of the designated point for a fee.

Overall satisfied

Very satisfied

Not bad

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The car is very old and we pay the high price and expecting me to write good review not anymore

The car provided was not the one I reserved. They said it's the same class, but the reservation prices were different.

The staff is very nice.

Very satisfied

Terrible! Forced extra charges. The car shown in the rental pictures was from 2018, but the one I got was over ten years old. This company is a scam. Do not choose them.

Very satisfied

I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Paid for an A3 but received a different car with a different price.

Overcharging, unclear billing details, customer service knows nothing.

Excellent