TOKYO CAR RENTAL REVIEWS

The rented car does fulfill my requirement and meet my expectation, staff are nice and helpful. I will use samurai again in the future. The only thing you need is to prepare a sim card for calling locally for the samurai staff pick up.

It's a easy use platform, although the price drop protector did not work since the rental price goes up after my booking, it's a good mechanism and will try to see whether it works in the next time.

The customer service rep was very helpful and super polite.

Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Easy to book the car and one way hire options better than competitors- but hire overall was expensive vs other countries. Plus cost of tolls was not pointed out upfront.

Easy and hassle free pick up and drop off of a new car

Easily booked via the app and the deal is better than others

Smooth rental experience

They are excellent!

The counter staff was very helpful and even though they had limited english proficiency, there were printed instructions with pictures for us to go through. I appreciate that they provide some useful traffic rules which came in very handy for us first time drivers in Tokyo.

The service was great. The next day, I visited several other rental shops and upgraded the vehicle.

The car dispatching was a bit slow, but the staff were friendly and provided clear explanations without pushing insurance sales.

Smooth process without hassle

i have been travel many times to japan and car rental in the last 10 years, this is consider the worst experience regarding the car rental, i understand i pay the cheapest car for the duration of the trip and i didn't expect too much re what i paid for. the car was absolution not qualify , it is dirty, no phone number function in English page of the GPS, car was noisy in the back of the car., however the man who pick me up from the airport is good, polite and helpful, other than that, nothing good .

English not so good.

Car is very clean, in good condition. Same model as marketed. Staff professional. Instruction is clear.

Excellent

Excellent

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

All up to expectation.

The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.

Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.

Space not enough for our group