TOKYO CAR RENTAL REVIEWS

Lack of English communication Hard time to communicate on arrival through telephone because most tourist wouldn't have a sim card to call Should be able to pick up car directly from airport

Exceed our expectation, very helpful

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Easy to book the car and one way hire options better than competitors- but hire overall was expensive vs other countries. Plus cost of tolls was not pointed out upfront.

Easy and hassle free pick up and drop off of a new car

Easily booked via the app and the deal is better than others

Smooth rental experience

They are excellent!

Execellent service.they provide me a brand new car..i repeat BRAND NEW CAR..really happy with their service.

It's actually Tokyo Rent Car Company

Excellent.

We had to change car because the one rhey gave us was not good (the seats behind had small backs and no head rest. We had to argue a little with the owner in order to change vehicule.

I don't know why ask me to comment on Eurocar as i pick the car from times rental. Anyway the Japanese staff were excellent in everything. Service, car, information. I give 5 star for it and will definitely use this company again!

The rental company staff were very warm and friendly, and their efficiency was outstanding!

Friendly English speaking staff. The shuttle pick up details did not specify the level of the airport terminal for pick up that was not outside international arrivals. I had to make an expensive international phone call to find the shuttle bus

Worked ok

The service was great. The next day, I visited several other rental shops and upgraded the vehicle.

The pick up service from the airport was terrible. I emailed there customer service to let them know my flight arrived after the normal working hours at the terminal checking desk and was told that if I was there by 10pm that was fine. I used there counter phone at 9-20pm to arrange a pick up and they kept using excuses not to come to the airport, saying I had cancelled the booking, my international driving permit was not valid even though they had not seen it and may be I couldn't drive in Japan even though they drive on the same side of the road as Uk. To get a pick up I had to ask a very helpful young man from the adjoining car hire counter to talk on the phone for me. He even photocopied my passport and both driving licences and emailed them to the Times car depot. It took him until 10-15pm to get them to agree to come and collect us from the airport. We had to wait another 30 minutes whilst the airport was closing down for the night. When we got to the depot it took a long time to sort out the paper work and then we were given quite an old car with not much tread on the rear tyres despite the fact I was hiring for over 3 weeks.

The car dispatching was a bit slow, but the staff were friendly and provided clear explanations without pushing insurance sales.

Smooth process without hassle

Average

No baby seat was provided.

Really helpful staff

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