LISBON CAR RENTAL REVIEWS

At the end, there was additional fee included in the receipt.

Staff were inflexible about early pick-up (even though cars were available) and tried to up-sell a more expensive package in order to have the car 1 hour earlier. We waited the hour, then completed pickup with a friendly and helpful staff member. Numerous add-ons, such as obligatory transponder for the toll highways, were unexpected - but the total amount was not excessive.

Easy!

Good

Good

I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/

Price droped, I saved 17€

The pickup and drop-off process was very quick! The staff was also very friendly! Highly recommended!

Need to answer the phones I arrived in the morning 0.8.30 no one there called phones 25 mins no answer then someone turned up no sorry nothing but the car return was very quick and hassle free

Always top class

I had to pay more for my car. They didn’t prepare automatic so i have to pay 25 euros more. Attitude of staff was good but the car was not good.

I waited for a long time than I expected. The staffs were kind.

When booking through Zuzuche, I noticed there was a mileage limit on the rental options. Therefore, I didn't purchase Zuzuche's insurance but planned to buy the car rental company's insurance on-site and have them remove the mileage limit clause. At the car pick-up, I asked if I could buy full coverage without any mileage limit. The staff assured me there was no mileage limitation. Since the contract was in Portuguese, I trusted them and didn't translate it word by word. However, when returning the car, they still charged us for exceeding the mileage limit. I felt deceived, but since I signed the contract, even if I filed an after-sales complaint with Zuzuche, based on my years of experience with them, they would definitely not sincerely help resolve such issues. So, I could only accept my bad luck and consider it a costly lesson!

The staff had a good attitude. After presenting the car rental order, there was no obvious attempt to upsell insurance. Since I picked up the car in the morning, there were no lines, and it took about 20 minutes to complete the process.

At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive. Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.

Staff was very pleasant

No, I got Ford Fiesta instead of Mini Unlike other companies, no one was waiting at the airport. They don't answer to WhatsApp messages. We had to call the office and wait 25 minutes.

too much time spent in the pick-up process

good and easy

The order stated full-to-full fuel policy, but the car was given with an empty tank! Furthermore, the car's condition was poor with scratches and dents all over.

very nice staff, even though english is not their first language, everything went smoothly (with google translate lol)

Excelente servicio y vehículos en perfecto estado.

The car we had expected was not available so we had a free larger vehicle which was comfortable with adequate room. We could have had a bit more instruction on the workings of the vehicle as it had technology with which we were unfamiliar.

Drop off was confusing as the signage was not clear. Which parks were for which rental firms could have been much clearer. Booking was easy .

The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned. Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation

We had to take a number and wait at the store, and the staff kept trying to sell us insurance even though we repeatedly told them that we had already purchased it. Eventually, the staff member seemed a bit unhappy.