“Drop-off can be improved, good value for money, no overcharge, more clarity on the tolles would help”
About Europcar:8.7/10
I have 2 opportunities for improvement to recommend to Europcar and 2 watch-out for potential people renting:
1) Tolles in South Africa get automatically charge to some while sticker placed under the middle mirror (I didn`t know that, would have preferred to opt out instead of being charged later to my credit card).
2) Drop out can be improved: After a bad experience I had with GoldCar in Rome Fiumicino, Italy(overcharge because of misfuelling, even if I have pictures proving I have returned the car with even more fuel than I have taken it and I`m claiming the money back for the past 2 months), I`m asking after each rental a printout to confirm that everything is fine (no supplementary scratches, fuel level according to the contract during dro-out).
It took me more than 30 minutes to find out the right person that can print a confirmation that everything is alright while returning the car. I would have prefered this would happen faster. In the previous experience with Goldcar they said everything is fine and they`ll sent out the final invoice by e-mail and then I got extra charge.
In conclusion, I think that Europcar should keep the option of printing out the final confirmation of returning the car and should do this much faster (not in 2 days online or after waiting for almost 1 hour on site).
Enjoy South Africa. It`s a very beautiful country!
About QEEQ:10.0/10
Swithched from renting on companies website to renting on easyrentcars.com. For now (only 3 rentals with easyrentcars in the past 2 months) I`m very satisfied with easyrentcars.com and I have recommended it to my friends.
The pick up counter staff would nor accept the on line voucher and as I couldn’t print it , it made life very stressful, they managed to print it for me in the end. They said we were upgraded but we think the car given was a downgrade. On returning the car the staff got very rude when I requested some paperwork saying the car was all in order on return
At drop off, they refused to give a paper or statement showing the state of the car and that the tank was full...
the deposit was not an authorization- the amount had been taken off my account directly and the amount that should be retroceeded could take 10 working days and no proof that everything was ok.
First time it happens to me with a society of car hire !
Rented a car from Oct28th to Nov11th in Johannesburg South Africa.
At the counter, they were not pleased with the price already paid with "Easyrentcars". I had to pay for a second driver and an authorisation to cross border travel. They changed averythong in the contract, trying to make me pay more than the fees for these to addons. Finally, the final contract was to be R1004 more. They charged me R2275 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !!??
When we went to rent a car, there was almost no waiting time. Although our English was not very good and communication was a bit slow, the lady who assisted us was patient and very helpful.
We didn't have to wait much when renting the car; even though our English was not great, communication was slow but the lady who attended to us was very patient and nice.
Very friendly and personal staff. Had a bit of a wait during pick up as there was a shift change, leaving one attendant at the counter for about 20 minutes.
About QEEQ:10.0/10
Always offers good deals and insurance is not over priced.
QEEQ does not reflect the ‘actual’ vehicle supplied, after checking in at the car rental counter.
Not sure how important this is as I have never been offered the car specified, as it is normally ‘or similar’
Most times it’s a bit disappointing!
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