JEJU-DO CAR RENTAL REVIEWS

Everything perfect

Got given a better class of car than what was booked for. Encountered some mechanical problem 2 days into booking. Contacted the company and a replacement was immediately sent to my location. Excellent service.

Wait to long to collect the car and the staff is not friendly and does not know how to speak english

Excellent service, multiple languages

The gentlemen found me on kakao talk and gave me perfect directions on how to find the location. The lady at the desk didn't speak Korean so we called him, he was able to explain to her that we already had insurance. Walter Yoo was amazing. The experience was great

Best prices in Jeju and the customer service was fantastic. Would certainly use again!

The car was dirty and not cleaned properly. The windscreen wasn't cleaned properly and was difficult to see through at night. The car condition wasn't great - there were issues with the gear which didn't affect the drive however you could hear sounds when you were turning the steering wheel to the left. The wheel didn't have enough air either. It was a bit of a hassle having to take a shuttle bus from the airport to collect the car. Waiting for the shuttle bus to arrive, and waiting for other passengers took some time.

Good service, vehicles in good condition. It'd be informative if they can brief customers how much is needed to fill up the tank, especially when the car is not initially at full tank. We sort of needed to guess how much we need to pay and outdid the tank in the end.

The car i paid in the web wasnt the same on the actual day. I rented avante but came out a KIA K3. Slight disappointment

1. Given a car different from one I booked. 2. The car had empty fuel tank, with red warning light. 3. When questioned why empty tank, I was given a foolish verbal explanation by a man (a manager, I think, who is not a local Korean) that there is restriction by the Korean authorities in filling up rental cars. This is really insulting my intelligence, to say the least), just to find an excuse. 4. A requested for the car I booked weeks ago, with full fuel, but was told I need to wait for the car to be available when returned by user.!! 5. Finally after arguing, I was offered a bigger car, not of my choice, with slightly more than a quarter tank. 6. With no choice, I took this car which was difficult for me to drive, and costs me much more in fuel cost. 7. All in all, I had an unpleasant experience upon arrival at Tamra, and it ruined the start of my holiday in Jeju to some extent.

Everything was smooth from booking till the day we arrived to pick up the car. I really appreciated their sales support, Megan responded to us very fast via email, as they was flight delay. So we informed them about the changed of pick up time. good job!

Overall experience was good. Staff provided friendly service.

Easy booking with hassle free.

The phone number given unreachable, we unable to call the car rent supplier when we arrived Jeju. Luckily we able to call the customer service centre for help at the end we wait at airport more than 30min just can get the car. And the staff there unable speak English, we faced difficulties to communicate.

Long wait at the front desk for paperwork. During car pickup, we had to sign on their mobile device with all documents in Korean. Later, they sent a PDF of the signed documents to my WeChat upon request. There was no staff accompanying us for the car inspection or exchange process, nor were we reminded to queue for the airport shuttle.

It was an old smelly car! Never had before. As it was an LPG tank in the storage space we could not fit our luggage! Aft seat belt lock was broken! No other car available and Tamra rejected to come to our Hotel to repair! Address in www was wrong so we had big difficulties to return the car Further it was said: if you like to have a safe car you have to pay more....

We booked a Kia Morning but they gave us a Chevrolet Spark instead. Besides that, their customer support is slow. I called to ask for help but they replied me on the next day. Luckily it wasn't any urgent matters, Tamra can work better in this. Other than that, everything is good!

Excellent. They have a WhatsApp chat service which is very helpful for visitors with only a data plan. They even contacted me on the day of rental to confirm my arrival. Unfortunately, because it was not easy to know Tamra closes at 8pm at the time of booking on EasyRentCars (my flight landed at 8.30pm), I almost could not collect my vehicle and it would have destroyed my itinerary. Fortunately, Tamra helped me to arrange for a late pickup smoothly, and checked in on me to see if I picked up the car in the end. They even reminded me to take pictures of the car, something a new rental car driver may not do. The return process was extremely smooth too. 10/10 would rent again.

Good and friendly staff. fast response. they help us a lot.

Good averall

The counter staff very helpfulle

Car tyre bearings were noisy Counter staff could not communicate in English Fuel level during collection was at 3/4 mark, difficult to refuel to 3/4 mark, should collect and return at ‘full’ level