The staff were very friendly when renting the car. After returning it, I found my wallet had slipped between the seats and I forgot to take it. I went back in the afternoon to find it, but they said the car had already been rented out again and that they couldn't contact the new renter. The next day I went back again, and they said they had contacted the new renter who claimed there was nothing in the car. I believe they didn’t actually look for it and simply didn't want to deal with the issue. I'm sure the wallet fell in the car and they just didn’t care. Very disappointing.
There weren't many people renting cars, so I got my car quickly. However, the rental company tried to sell me insurance even though I had already bought full coverage online. They wouldn't stop talking until I called the QEEQ platform, where the customer service handled it for me before I could sign the rental contract and receive the car.
I had an accident with the car about an hour after collecting it. I took it back to Budget and was given another car. I paid the 1384 euro damage. I now need a damage report and proof of payment from Budget so I can claim from the insurance I took through Easyrentcars. I send numerous emails to Budget. Not a single reply. Used all the email addresses on their documentation. The person at the Budget counter at the airport told my that they cannot supply me with these documents. Although my experience collecting/drop off and the vehicle was very good, my frustration with the company spoils the good experience I had
About QEEQ:10.0/10
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