MALAGA CAR RENTAL REVIEWS

Like: Good vehicle. Great dropoff experience. Quick & easy.
Dislike: Too long a wait at pickup. Over an hour.

Great car very good spotless nearly new 3500 miles on clock

You cannot pick up the car the next day if you miss the scheduled time.

Friendly staff

The car rental company wint to great lengths to upgrade and to charge us extra for everything. We spent in excess of 2 hours waiting for the car and then another hour trying to find the pickup location. The cost of the rental was very cheap but the car rental company never expected to let us rent the auto at that price.

Very good, much better than the rental company starting with 'he'.

Like: The car I ended up renting was a completely different car from the one I rented and so my price ended up more than double of what I payed through the website ... that said, I fell in love with Fiat 500 convertible.. I found parking everywhere I needed it. And I loved driving in the mountains with the roof of!!
Dislike: The massive attempt to make me buy more insurance and I felt pressured into upgrading to a different car.

I really think Spaniards work too slowly! There was only one person in front of me, and it felt like they were just chatting away, taking their time. It's really frustrating! Additionally, I have a negative review for this branch. The staff member who attended to me kept trying to sell various additional services. First, they asked if I wanted to upgrade my car, I said no, then they asked if I wanted insurance, I said I had already bought it. Finally, they added a service where I didn't need to return the car with a full tank, but explained it poorly. They charged me, and when I asked if it was a pre-authorization, they didn't give a straight answer. When I reviewed the bill, something seemed off. I contacted customer service and found out about this added service. The problem is, the contract they gave me was in Spanish, and I couldn't understand it! They tried multiple ways to trick me, and eventually, I fell into the trap. Really frustrating! Future renters, be cautious!

Like: Vehicle good on gaz
Dislike: Not very sporty vehicle

Very Fast

The pickup point had no English assistance and no insurance terms were explained. Despite buying insurance domestically, we were forced to purchase it again there. No one explained the coverage and there were no written terms. Unlike major companies with counters inside the airport, we had to walk a long distance to find a shuttle with no signs or directions. It took us over an hour to find it while dragging our luggage. The drop-off location had no signs, the process was complicated, and it took us 3 hours to find the underground parking. If you don't speak Spanish, avoid this company and choose an international one.

Great service at a good price.

The queue time is too long.

Car was dirty on the outside. It was prebooked so should have been cleaned!

Dislike: Full insurance bought online when booking wasn’t enough, I had to buy additionnal coverage from record in order to be safe and it doubled the rental price and the car was still with handle opening windows in the back seat and no antenna for the radio

Didn't get the car, the counter staff's service attitude was very poor.

No need to queue, but despite buying full insurance online, they still asked us to buy one for 15 euros per day. Due to language issues, we didn't argue much, but felt there was a coordination problem.

The car was delivered very quickly, with no language barriers in English.

Like: I was picked up from the airport terminal by a really professional and friendly employee. My flight arrival at Malaga airport was delayed by over an hour and opening time for Alamo/Enterprise had already passed. In spite of this, I pleasantly found that 2 of the hire company's employees waited for me and were very efficient and friendly inspite of my late arrival. They were not only past their closing time, but were extremely professional and efficient as well as very welcoming and personable. It was such a breath of fresh air being greeted by them (I'm so sorry I didn't memorize their names) after an eventful and tiring day - having left my house very early in the morning for an 8 hour shift at work, only to then rush to London St Pancras station in order to catch the 5pm service to Luton Airport and then find upon my arrival there that all trains had been cancelled. Then having travelled to Victoria Station across town to try and catch a useless coach that wasn't even stopping at the airport but in Luton Town centre instead. Eventually, when we reached the airport after a £70 uber trip, only to find that the Easy Jet flight to Malaga was delayed. Again, having been waited on, picked up and served so efficiently and warmly by the 2 Alamo employees who stayed behind over their time at work, was a breath of fresh air among so many bad experiences with other car rental companies elsewhere in Spain and beyond. Thank you guys - keep up the quality of service you have provided me with and you will have my custom for a very long time. So sorry I can't remember your names.

I booked an Audi A3 but was initially given a Japanese car, and they told me it was a similar model. I had to complain and almost argued before they finally gave me the A3.