SEVILLA CAR RENTAL REVIEWS

The location is near the train station, which is fine. The first car had more than 20 scratches, but after communication, they changed it to another car, which was in better condition.

Avis staff used deceptive methods to impose insurance.

Very thorough and detailed explanation of the fee structure and return requirements.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.

The queue was too slow.

Great service

They only know how to charge for so-called local traffic office assistance fees. It has been 6 months, and they still haven't helped us with the fines. The local staff's attitude was very poor when returning the car. We still don't know what traffic rules we violated.

The process was quick, and they provided reminders without aggressively upselling full insurance or GPS.

Had some issues when picking up the car, but returning it was very smooth and didn't affect catching the train.

We've got extra charges from final invoice. Evnenthough it was existing damages from first time the pickup area!! When we picked up and returned the car we couldn't get the professional check and information from the staff.

Satisfied

Efficient

Very disappointed with the car rental company. When we arrived at the destination, they said the reserved car model was unavailable. We had to compromise and switch to a smaller car. It's been nearly 20 days since we returned home, and we still haven't received a refund. Doesn't Zuzuche have any emergency or reasonable handling procedures for such issues? How can they earn consumer trust with such service efficiency and ineffective communication with the car rental company? Disappointed!!!

Good

They only informed me at the airport that there were no cars available. They then offered me a Fiat for two, but I had four people and two 28-inch suitcases, which wouldn't fit at all. They refused to contact the rental company and claimed they were too busy to make a call all morning. The rental company's customer service told me they kept hanging up.

This isn't the first time I've used Europcar. This time, I felt a bit misled. When I went to pick up the car, the staff had a heavy accent which made it hard to understand. They seemed to say my reserved car wasn't available and I had to get another one, which cost extra. In the end, I think I got an upgrade. It wasn't a big deal since I was traveling and there was a language barrier, so I didn't dwell on it.

There was no staff accompanying me when picking up the car. I found a screw in the tire and the staff asked me to drive the car over to show them. The replacement car was not as good as the original one.

Did not mention the car

They said the fuel charge would be refunded, but it hasn't been credited yet.

Very satisfied, the service was excellent.