IZMIR CAR RENTAL REVIEWS

The service attitude was great, and explanations were very detailed.

No prior notification, random vehicle changes, and changes to the number of passengers. The only reason given was that the original car broke down. If it broke down, shouldn't you inform us in advance?!

not easy to find the brand name

good

They routinely asked if we wanted insurance. When we declined, they didn't press further or unexpectedly add insurance clauses. Very straightforward.

The counter clerk gave me the wrong car and charged me full price for it. Then he rectified the mistake and refunded the money on my card. I ended up losing some money on the exchange rate.

When picking up the car, the staff directly printed the contract and gave it to me to sign. I asked the staff, I booked for 1428 RMB, why is it now 1774 lira? They said the extra 300-plus was all taxes and that my booking through Zuzuche did not include taxes. I believed them. After I returned home, I asked the customer service of Zuzuche, and they told me that the additional charge was for insurance. Damn! The car rental company never mentioned anything about additional insurance! I finally understood that they completely took advantage of our lack of Turkish knowledge to add insurance arbitrarily! Everyone, please be cautious and don't fall into their trap!

Good

I have hired the car for 7 days and condition of the car was very good. They only forgot to tell me to bring the signed documents back to drop-off.

When we arrived at the store to pick up the car, we were told that the car we had reserved was not available. This made us really anxious. We couldn't reach customer service, and we were getting desperate. Fortunately, the store helped us find another company that had the car we needed, which saved us. The service of the rental company was very poor for an overseas rental. The online chatbot couldn't solve the problems we encountered, the human customer service didn't respond, and the phone line was not working. Moreover, the price was higher than at the store. Such a car rental company is not reliable.

They didn't recommend insurance, saying the one I bought was sufficient. Don't worry too much about being upsold; just tell them you've already purchased insurance. Communication in English is manageable.

Quick and easy car pickup, simple return process.

The first car had issues with its lighting system, which we discovered ourselves and returned to exchange. After driving the second car for nearly an hour, we received a call informing us of a problem with the vehicle and asking us to return to exchange it or to have it replaced at our destination. When I asked about the issue, they wouldn't tell us. For safety reasons, we returned the car to exchange it again. On the phone, they promised a better car, but it turned out the engine had problems, and they gave us the same model again. It's really irresponsible and frightening in hindsight. Luckily, we made it back. Our destination was far, and if something had happened, it would have been a disaster. Their service was average, they didn't inform us of anything, and the return location was not clearly explained.

Bad gays on the desk can’t help me when I bring my car and the airport everything is stupid and different way

There was no counter.. we had to call to arrange pick up and drop off and I travel without a phone. Also we clarified if we needed the HGS toll card and were told no, it was covered in the car. At drop off they tried to charge us an additional 100TL for tolls. I refused to pay it.

The attitude was generally okay. They did try to sell insurance, and when I declined, their demeanor changed immediately, but the service is still better than many places in China. They don't insist you read the contract, so remember to check the fees yourself before signing.

The attitude made me feel like I owed them money in a past life.

phones were difficult to reach

It's convenient to pick up the car; the service counter is right in the arrival hall.

Staff's English is poor, explanations are unclear, and instructions are not thorough.

Very good car , good customer service