IZMIR CAR RENTAL REVIEWS

The counter is right outside the airport, mostly Chinese people when picking up the car. After completing the paperwork, pick up the car at the parking lot across the street from the airport. The service attitude is quite good.

The CLA I booked was unavailable. They made me pay an extra 10 euros per day to switch to a C200. Very disappointing experience. If it weren't for the urgency to pick up the car...

The deposit was charged to my credit card instead of being pre-authorized. The money was charged, but after the car rental, the deposit could not be refunded. They required a bunch of international remittance information, which I completely didn't understand and wasn't explained to me. They just said the money couldn't be refunded and then laughed and watched videos on their phones with their colleagues. I missed my flight due to negotiating this issue! Budget's service was good during pickup, but their service after drop-off was really lacking. Be cautious when choosing them.

Average, neither pickup nor drop-off was very convenient.

very bad company has made compulsory insurance sunprice

They added full insurance without asking, which was frustrating.

Out of my four car rental experiences abroad, this was by far the worst. Here's what happened: ① On the first day, I was assisted by a middle-aged staff member at the Alamo (part of Enterprise) counter at Izmir Airport. He strongly recommended upgrading from the originally booked five-seater Ford Tourneo to a BMW X1, which he said was a diesel automatic. He also pushed for some additional insurance (even though I had already bought comprehensive insurance through the rental platform). Since I was traveling with my family, I reluctantly agreed to the extra daily cost. This decision turned out to be a mistake. ② Near noon on the second day, just at the entrance to the town of Alacati, the car started emitting a burning smell and white smoke from under the hood. We immediately pulled over, and I suspected that a belt related to the alternator had snapped. This happened after just 110km of driving. I called the rental company and the Izmir branch around 1 PM, asking for road assistance. By 1:30 PM, I received a text saying help was on the way, but it took over five hours for the rescue vehicle to arrive. The rescue personnel revealed that they had only been dispatched an hour earlier. Throughout those five hours, I continually texted the rental company asking for updates, only to be met with vague responses or silence. The local police were no help either. ③ At 6:30 PM, the rescue vehicle towed the car to a repair shop. I had to find a taxi to Izmir Airport (80km away, costing me 440 lira) with all our luggage and family. I hoped to get a replacement car from Alamo (Enterprise) to continue our journey, but was bluntly told that without a technical report on the broken car, no replacement could be issued. They suggested waiting for the next morning. Given their inefficiency and our disrupted itinerary, I decided we had to switch rental companies. This decision proved wise as we never got the technical report even ten days later when I returned to my country. ④ I requested a refund for the unused rental days and insurance, as well as the deposit. The counter staff refused, stating that the remaining rental days were non-refundable and the deposit could not be returned until the car's fault was determined, which was absurd considering the car only broke down due to inherent issues. ⑤ Over the next few days, I repeatedly inquired about the technical report through text messages. They kept saying repairs take time and hence the report wasn't ready. Even after ten days, I received the same response. What atrocious efficiency! Pardon my language, but this inefficiency is infuriating. The direct and indirect losses because of this incident were: the afternoon on the second day wasted, missing the visit to Ephesus, having to drive to Pamukkale late at night, extra rental costs of approximately 1600 lira with a new company, taxi fare of 440 lira from the breakdown site to Izmir Airport, and several hours of anxious waiting with my family, causing stress and helplessness. I hope this account helps anyone considering renting from this company to fully understand the potential risks. Make an informed choice to avoid my ordeal.

We actually rented a Volvo XC60 or a similar car, which falls under the luxury car category. However, when we arrived, we were given a Skoda Octavia. After expressing that this car is not of the same class, the store refused to change the vehicle. While inspecting the car, we found that the side mirror was broken. Only then did the store agree to switch the car, which was a complicated process that took over two hours. We requested an extension for the delay, but the store refused. They replaced it with a Volkswagen Passat, which we also pointed out was not of the same class. The store claimed there were no other cars available, so we had no choice but to accept it to avoid further delays in our trip.

The waiting time is almost negligible for locals. The service attitude is great, and the staff meticulously explain the contract terms and insurance issues.

I had already purchased full insurance, but they kept recommending an additional ten-euro-per-day insurance. They also suggested upgrading the car model, which I accepted. The car was an older model but in good condition and quite new.

Had to wait a long time to pick up the car, and there was no one at the counter. After completing the paperwork, went to the parking lot but couldn't find the car easily, had to walk a long way. Hope this can be improved.

Double billing, very chaotic

The attitude was good, but the location is too hard to find. Please stop drawing maps if you can't do it right.

It's okay, the car I booked was unavailable

Unable to contact local authorities in Turkey, no proof of insurance provided after reporting a vehicle move, I had to pay for repairs despite having insurance.

The car pickup location is inside the airport itself, and the staff's service attitude was excellent. Returning the car was also very simple. Since the phone card we bought couldn't make calls, we went directly to the company to return the car. After inspecting the car, the staff even gave us a ride to the airport. Ten points!

Very satisfied

They wouldn't rent me the car because my English isn't good, leaving me stranded at the airport for several hours before switching to another company!

The staff was very friendly.

You can add an additional driver by telling the counter staff. I paid extra for domestic insurance in Turkey, which cost more than 300 yuan than expected. Reasons: 1. My English is poor, so communication was difficult. 2. The counter staff didn't mention the insurance and asked me to sign the document right away. 3. Due to language barriers and the long queue behind me, I signed hastily. 4. In retrospect, I should have told the counter staff from the beginning that I didn't need insurance and used phone translation if necessary, instead of waiting for him to print the document.