IZMIR CAR RENTAL REVIEWS

No one processed the deposit refund, and the insurance was not handled promptly. Very bad company.

They made things difficult on purpose. It took two hours to get the car at the site; if you wanted to get the car immediately, you had to pay extra for an upgrade. Five to six groups of Chinese people who arrived around the same time also faced the same issue. We had a reservation and paid in advance, so why couldn't they prepare the car ahead of time? It felt like we were renting last-minute. I had to stand in line three times before finally getting the car. They claimed that a foreigner in Izmir spoke Chinese, but he was just a figurehead who got flustered at the sight of female customers.

Terrible

They came up with various reasons to charge 240 lira for insurance, otherwise they wouldn't give the car.

The car provided was a run down vehicle which was 92000 on done in a poor condition. When asked to change they said they did not have have a newer vehicle and was forced to pay 100€ more to change the car which again was done more than 40000 km.

The service was terrible. They didn't provide the car we booked, giving us a lower grade vehicle instead. The drop-off location in Antalya was in a remote residential area you wouldn't believe... The car had a small scratch, and they charged us 700 lira for repair because we didn't report it to the police (it would have just needed some polishing back home). After arguing, they reduced it to 350 lira (repair cost seemed arbitrary). Later, in Goreme, the rental company there clearly stated that small accidents didn't need to be reported and were covered by insurance. Can we give this company a negative rating!

The car was GR8, The Pick up was a bit slow & staff tried to give us manual drive car instead of Automatic, so we would not have to wait for automatic car to turn up. We paid for automatic (for safety reasons), so we insisted on it & hence had to wait over 30mins for car to turn up. We had so much difficulty finding the entrance to correct car park at Izmir terminal & due to lack of "CIZGI" signs outside of the car park, we ended up in the wrong car park & when we finally got the Cizgi guy to come up to where we parked (on different level to drop off point), he demanded that we have to pay 20 TL for the car parking payment, even though we explained it was not our fault. The paperwork provided had no clear instruction or map showing correct drop off point & what the procedure was?! we were not happy with the Cizgi staff at pick up/drop off office in car park.

The booking process was clear & efficient

Good, the process was very quick.

Dreadful. There was no desk, we had to search the airport to find anyone who knew who Circular are. Anyone with average initiative would not find the car.

Fast and cheap

perfect

Unable to change drop-off location.

There was a guy who spoke Chinese at the pick-up location who insisted that the comprehensive insurance I bought was not good and tried to sell me their insurance. Almost fell for it. However, my insurance covered everything he mentioned. Although I canceled the additional insurance, I don’t know when I’ll get the refund along with the deposit. This might require additional communication later. When returning the car, the staff were cold, there were few of them, and everyone had to queue up. They even let foreigners cut in line.

The service was decent and explained everything clearly.

very easy to deal and very helpful staff

very simple transaction

please clean the car a bit more. Thanks

Excellent, the rental process was completed in 20 minutes, everything went smoothly, and it felt secure!

The car remained in perfect condition throughout the entire rental period, and I drove it with care. Unfortunately, it rained heavily the second day, making the car a bit dirty. When I returned the car, I mentioned that I was willing to pay for a car wash. To my surprise, the rental company quoted 150 lira, calling it a discounted price. I was frankly shocked.

It was my first time renting a car and I had no experience. The staff didn't thoroughly inspect the car's exterior and condition with us when we picked it up. They should have checked together with us and provided a checklist. When returning the car, they asked for this checklist and I told them I never got one. As a result, small scratches that were already there were blamed on me. On the second day, I noticed an issue with the left rear tire pressure and asked the car rental people to check it. They just reset the warning on the dashboard and said it was fine. The third day, it still showed low tire pressure, and again they just added air without thorough inspection. We ended up inspecting the wheel ourselves and found no puncture, so we drove several hundred kilometers while constantly adding air to the left rear tire. When returning the car, there was no one at the drop-off point. I called multiple times with no answer until I found someone asleep in a nearby car after about ten minutes. The night before, I had refueled but the gauge was slightly below full when we reached the airport. They charged me 50 lira for fuel, even though half a tank only cost less than 200 lira. The staff pocketed the money and marked the fuel gauge as full. The staff were indifferent and arrogant, trying to sell me insurance. Aside from a Chinese-speaking staff in Izmir who was polite, the overall experience was extremely poor. I won't rent from this company again and don't understand where their good reviews come from.

Overall very good, the staff at both the pickup and drop-off points were very polite.

Waiting time was too long