LAS VEGAS CAR RENTAL REVIEWS

I was waiting for 75 minutes with tired kids for my prebooked car to make ready. Attendent over the counter was so rude and didn't want to help me. She forced me to upgrade my car to give them $100. I was completely unhappy and never did business again.

The car rental process was smooth and great once we got to the car. Getting to the rental place from Las Vegas airport was lengthy and once there, the wait at the counter was excessive. It would have been nice to have a heads up about the wait.

Waited over one hour and a half to get car.

It was great will use again.

Very dissatisfied, they offered an upgrade but only changed from a 7-seater to a 5-seater. How is that an upgrade?

I don't understand why I was charged USD 96.11 at the return even though I paid in full to the car rental website.

Fix the check in process. Way to long.

We reserved RAV4 (mid-SUV) but eventually they give us small JEEP. It's not real Europcar but another company to provide the rental service

The windows of the vehicle were smudged and blurry. It also smelled like smoke when we entered the vehicle.

minor car issues (door lock problem, jittery wipers, dirty seats), insufficient lighting on the lot to examine car conditions at late evening pick-up, slow-ish service at pick-up, excellent service at drop-off, good shuttle service, great value for money, satisfied with the rental, will rent from Fox again

Easy booking, price protector saved us a lot of money

Expected a Jeep but got a Hyundai so although an excellent car not what was expected

The car itself was great. The customer service was just ok but the wait time to pick up was over an hour. There was a guy who left with a line out the door and was in ni rush when he waa working. A woman came and sped up the line but it was still a ridiculous wait.

The shuttle was very late picking us up. After the person at the desk spent 15 minutes trying to upgrade me to a more expensive car she spent just as long persuading me with hard sell tactics that I needed more insurance. Being tired after a 10.5 hour flight I lost the will to argue and then paying for the extra insurance and deposit was equally stressful. When we first saw the car the outside was dirty and had damage to the front bumper. It was the only car available so we had no choice but to take it. In all it was a very unpleasant experience.

Amount due at pick up was not even close Amount was to be close to 180.00 Clerk did not want to see invoice number,instead he ended up charging me for another persons rental of 3 days instead of my 7.My rental went from 180.00 to near 400.Not the best experience i have have with car rental,nickle and dimed me to death.Most likely not rent wit company again.

When arriving at the airport I tried calling the rental company and there was no answer. Then finally I got through and was hung up on 3 times. Finally I asked if this was a scam. Never answered the phone with their car rental name and terrible phone skills. My husband told me to give them time and he was right. They finally text me and said stop calling he is trying to get me a driver. Would have been nice to have known that while talking to them instead of being hung up on! After our driver met us at the passenger pick up 30 mins later he was very personal and kind. I felt bad for feeling concerned once he took us to the car rental it was very small and low key he got our license and signed papers and we were on our way in less then 5 mins and did not want tipped. You need your own car ins card!!!!! Do not forget that bc u dont know that! But it was so effortless and not pushy or long lines. Then u contact that same driver of when to meet for drop off and that was just as easy he checked that the car was filled up and that was it. The car had some small dents and bruises and was well loved and a few strange spots on the ceiling but it worked for us and we really liked our personal driver. Could work on communication skills but over every rental company should trust their renters like this.company did! Very refreshing in a world like this!!!!

Without telling added all kind of insurances and presented it without comments. Kept on pushing on a stupid road help insurance that I clearly not wanted. Annoying. They could just advise before adding it to the bill.

The only downside was taking 2 shuttles

Long pickup wait due to Thrifty being closed when I arrived so I was redirected to Dollar.

Price protector worked great.

Very disappointed in the car I received. I'm from the motor city and specifically went with your company to get a Chevy Impala or similar big 3 car (As Advertised). Frequently visit Vegas and always get a Ford,GM,Chrysler. At pickup, the agent (JOHN) knew I was unhappy and offered to "upgrade" to a Mustang which I thought was great. Then tried to charge me $800.00 on top of my booking, that's outrageous. He offered me many cars which I did not want to drive ie- Toyota, Kia. I ended up getting a Passat, when I went to pick it up, there was a nicer condition Passat, but it was "taken" when I asked about it. It was a vehicle to drive but not what I wanted and not pleased with it at all. Then to top it off, it was a Diesel, which they never informed me of. When I went to fill it up, I did not know, so I went to the wrong pump, had to cancel the transaction. At the right pump (Diesel), it would not take my credit card, so I had to call my credit card company to allow the charge. Feel free to call my number, I'd love to talk with customer service about this rental, very unhappy overall!

Quick and easy rental process.

Always pushing and threatening customers to sell them something they don't need. I hate those methods.

The Car was great, but we had to wait too long for the vehicle. The service at the counter was excellent.