LAS VEGAS CAR RENTAL REVIEWS

the car was great, but one cannot pay 6 times the cost of the rental in insurances

When we arrived to pick up the car we were told the car we reserved for $61 was not available and had to pay for an upgrade vehicle they then added collision insurance that we declined and charged us $195. Customer service was no help, I would not recommend renting from Ace, it was also an additional shuttle ride

Online I rented a Dodge Challenger. At pickup, I was told there are no Challengers in the fleet. What a let down. If Hertz and EasyRentCars can't accurately describe to the customer what EXACTLY is available, something needs to be changed.

Forced into buying insurance I did not need. After a long international flight could not bear to argue any more.

I have never been straight up swindled by a company in my life. This is exactly what happened with FOX RENT A CAR. My heart hurts every time I re-live what happened to me. You should never do business with a company like fox rental. I told them that I did not need any type of insurance from them since my credit card and personal insurance covered everything. The guy behind the counter, smiled and said okay. He then proceeded to charge me for the personal insurance and told me, don’t worry, it’s just a deposit and it’ll be returned back to you. It’s my fault, I trusted him and signed on because I didn’t think the swindling would be against the law. I felt like I was in third world country or something. Anyways. I will never do business with FOX CAR RENTALS AGAINS.

Staff was very friendly, I believe the young man's name was Joshua

The long wait for the car pickup was unacceptable, almost spent an hour in the line to get to the counter.

They are horrible! was on hold for more than 30 minutes, two different days, while on my trip. Return employee was horrible and they over charged me for gas, even thought the tank was full!

the staff at pick up were wonderful to deal with early hours of the morning it was a pleasure after a long flight friendly and helpful staff made it an enjoyable trip thanks very much to the girls at the Dollar counter

Very fast processing speed, quick operation

When dropping the vehicle off the representative noticed damage (a scratch) and accusingly asked "What did you do to the car?" We informed him the damage was there upon picking up the car. And he rudely asked "Did you document that?" Which we did and showed him the sheet.

The car was in terrible condition. It had 46,000 miles on it and did not look at all like the car I picked online. Then when I went to pick-up the asked it I wanted them to fill it up it was cheaper than at pump. They charged me twice as much for gas when I looked at my statement. I hate this company.

Car was filthy and had a terrible ride/shake. I didn't return it only because the employee at the exit was so rude and the service inside took way too long. Needless to say, the tires were thread bare and one blew on the freeway. There was no spare tire and it took almost 24 hours before I could reach roadside assistance. I'm mostly upset that my safety was clearly not a priority to fox rental car.

Booking was easy enough, but it wasn't clear to me that I would actually need to take two shuttles to get to the vehicle and I wish some real customer reviews would have been readily apparent.

The lady at counter was expecting us to agree with her extras even after we denied. Still tried sneaking in a insurance package after telling her we had insurance covered by our personal insurance company. Produced insurance proof. Make sure you ask knowing the charge before you insert your credit card! They will make you look like your stupid at every angle.

The car was what I expected. The counter staff was very friendly. However, I was expecting to pay the amount I agreed through easy rent cars service, only to find alot of fees and other charges. So I dont feel good about the service when I end up paying double what I originally thought the price would be. Maybe you could let people know about the other charges before we are on sight and have to choose on the spot. I felt I wasn't told about everything before we arrived.

First car smelled like smoke, but they did give us another vehicle. Car was not in great condition but did get us around. Staff were helpful but a little pushy to try to upgrade us and sell additional insurance.

Dollar needs more workers during peak travel, waiting over 1 hour was rough

Locating the car in the car class we selected was a challenge. We were told to go to "Area 7" to pick out our car. There were multiple 'Area 7s" for a number of the car companies. We had to ask which "Area 7" belonged to Thrifty. When we got to the proper location, there was one car left. What would have happened if there weren't any cars left? Would we have had to pay for an upgrade?

Hidden location, 2 shuttles needed. Run down shop. Sloppy workers. Poorly lit area outside, where the cars are. Happy with the car though. NU let me wait at checkout in line with people checking in: Made me nervous, because I had flight to catch. Then they only took the keys. Worst: Got billed about $103 extra by mistake. Luckily they refunded it, so I'm happy with the price I paid.

Did not have a full size vehicle available at our pick up time. Ended up with a midsize and paid same amount as for a full size since it was prepaid.