CHICAGO CAR RENTAL REVIEWS

The service attitude was rigid. They gave me a Middle SUV instead of a Standard SUV and claimed they were the same. Do they really think Chinese people don't know cars? I definitely won't choose Thrifty next time!

Excellent service, very patient even if you don't understand English.

Unfriendly attitude, constantly pushing insurance. The worst part is, I booked a Ford Focus or similar, but they gave me a much smaller Ford Fiesta and insisted it was the same category. It's way smaller! Never using Thrifty again.

The staff at the airport location are not very experienced.

Very efficient and no pushy sales. They only suggested a bigger car after I mentioned we had many people and luggage. We rented a larger Buick Enclave, the extra cost was reasonable, and the car was nearly new and very comfortable to drive.

The reception staff had a good attitude. Although we booked a Toyota, we got a Hyundai, but the car was new and served its purpose. The staff tried to sell us many additional items, but we only chose the i-pass at $9 per day. It's not cheap, but it is very convenient for toll roads. When we returned the car, we were charged an additional $180, which was more than half of our total rental fee (2300 RMB). Despite the staff's explanations about taxes and a few hours' delay in returning the car, we still felt unhappy. Taxes should be disclosed in advance or included in the rental fee. Additionally, for a few hours' delay, charging for an extra day should suffice.

The pick-up and drop-off process was very simple and convenient. However, there was no electronic toll card, and the first time I encountered a cash only toll lane on the highway, I missed it. When I returned the car, I hadn't received any toll information yet, so I'm not sure how long it will take to charge my credit card. Also, since I was unfamiliar with the nearby gas stations and worried about refueling too early, I opted to let the rental company fill the tank and pay the fee. The service fee of $1 was acceptable, but they charged me $4.8 per gallon, which seemed too high for Chicago compared to the $2.5 I saw later in Dallas.

The attitude was average and the vehicle was not one of the three models I originally booked. I had to accept it in order to keep on schedule.

Dollar's shuttle buses are somewhat infrequent. When I arrived in the afternoon, I waited over 10 minutes for a bus, initially thinking I was at the wrong spot. I asked the airport staff twice and was reassured it would come. The service, however, was excellent—it might have just been my timing with fewer buses running. Hopefully, this is an isolated incident.

Foreign driver's licenses cannot use self-service pick-up, but the counter service is very good! There are plenty of vehicle options, and there's no hard sell for additional services. The process is very convenient; you just need to provide the destination address for the first day.

The service was excellent, and the car was in great condition. Being able to choose the same type of car myself was very satisfying.

Great! Very convenient!

The staff were very enthusiastic and humorous. After completing the paperwork, I felt really good.

They added extra charges. Originally it was 232, but it became 395. They didn't tell me and just printed it out, then charged my credit card. Because our English is not good, we didn't know how to negotiate with him, so we let it go. When returning the car, 395 became 412, and we showed him it was 395. Without saying anything, he printed another sheet and changed it back to 395. This shows it was intentional, not a mistake.

Budget and Alamo are the same company. The signs at O'Hare Airport are terrible. I walked a kilometer to find the shuttle to the rental area. The staff was nice, a group of cheerful African Americans. However, the forced upgrade was a bit annoying.

Quite good

Acceptable

The middle-aged woman at the store kept pushing the additional liability insurance. Although she made some valid points, I explained that I had already bought travel insurance including additional liability coverage back in China. However, she kept insisting, which was really annoying and unpleasant.

The middle-aged man at the store kept pushing the additional liability insurance. Although he made some sense, I explained that I had already purchased travel insurance, including supplementary liability insurance, from PICC in China. However, he kept insisting and questioning in a very annoying and confrontational manner. It was really unpleasant.

Because I picked up the car on a Saturday, the reserved model was unavailable. However, they provided a car of the same class, although it was an older vehicle.