DALLAS CAR RENTAL REVIEWS

They didn’t have any vehicle available so I didn’t took the car

The pick up was a total disaster. The only company with a line. Not that long, maybe eight people in front of me, and it took an hour. Horrible experience

Was great experience

Customer service was ok. Vehicle was booked with "unlimited miles" but at the counter I was told that it was 275 miles daily and on the contract it was written 375 miles daily. The van was sent out with a "patched tire" that the TPMS light stayed on constantly. I had to put another patch on the tire as it was consistently leaking. I did this at my expense.

Sadly dissapointed in the followup service.

Just average.

The car exceeded expectations and the staff where all very helpfull

Friendly staff and clean cars. Didn’t have full knowledge of the services I had paid for through the app

Really easy service to use and saves time at the counter as you can prepay for everything you require. The coupon codes also come in handy when looking to save

Car was a huge disappointment. Low windshield wiper fluid at pick up. Asked employee as I was checking out about low fluid, just shrugged her shoulders. Called customer service to complain about the car and low fluid. No help, stated would message rental desk at Dallas airport. Huge waste of my time. Will never rent a car from you again. Last experience was excellent. No customer service.

Fast, easy, and affordable car rental. Was very happy with the customer service and the car.

Good, the vehicle is relatively new.

Unnecessarily added non-package items

Did not get the vehicle a promised. Got a bigger truck instead and had to spend more gas. They are also charging more per additional day. $46 vs $27 power xtra day.

Very old van, almost 120,000 miles. Van with bad suspension due to age and very rough and bumpy. Very rude with customers. Force customers to buy insurance or will not rent out the van, putting customers with no choices. Limited to 1,200miles for a 9 days renting, and I paid almost $1,500

The first Van was pretty nice but had a tail light out, so I got a high mileage replacement that was a little rough around the edges. AC was cold and didnt have any issues but it probably needs to be retired.

Counter staff at Budget Desk at DFW was very rude.

Definitely the worst hire car I've ever had: years old; 32,000 miles; dented and scratched paintwork; scuffed wheels; stained seats; driveshaft whined while driving. I will never touch a Budget car again.

Good

Courteous staff, quick and easy pickup as well as drop off.

Easy booking process.

Great service, car etc. I just would have expected to learn more about the eToll service from them when taking the car.