DETROIT CAR RENTAL REVIEWS

Like: Taneisha at Thrifty was one of the best customer service reps ever. Everything went smoothly. I got a great deal on the rental.

Like: Location - ease of exit to highway and return

They helped us resolve the issue of not having a credit card.

First time renting a car in the USA, and it was very convenient. After getting off the plane, follow the signs to the rental shuttle pick-up area. Almost all rental company shuttles stop there, and buses from the same company come one after another, so there's always a bus available. The paperwork is simple: provide the pick-up form, swipe your credit card for a deposit, get the pick-up slip, and go to the lot to pick up the car. There is no staff involved, just give the slip with the car number and mileage to the staff at the exit. Returning the car is even simpler; follow the instruction lines to park in the designated lane, a staff member will check the car, take the keys, and give you a receipt, then you are free to go.

The service was excellent!

There's a shuttle bus at the airport that takes you to the rental car store. They checked my booking and my license, and the process was done in five minutes with no extra charges.

Mostly African-American staff, the attitude was average. The parking lot for car pick-up is right nearby. Overall, it's acceptable.

Average

There are at least six or seven rental companies together, very convenient. This one is quite large. I booked a Ford Edge but ended up with a Hyundai Santa Fe Sport. Really liked it.

An excellent car rental company with great service. They helped us retrieve forgotten items twice, once even having someone drive the car back to deliver the items. Overall, very good experience, and I will choose this company again next time.

The service attitude was okay, but they forcefully made me buy full insurance with a smile.

Like: N/a
Dislike: N/a

Like: Thrifty representative, Monique, was excellent and displayed professionalism and was very courteous. Shes a "keeper" in my estimation.

Very satisfied with the service of this company. Returning the car was very convenient, renting was also quick, and the staff were very enthusiastic.

It's okay, but the car models are limited.

Like: Everything
Dislike: Nothing

They promise to give Mazda 3 but they gave me different car so I asked them give me what you promise they said we never do Mazda 3, strange isn’t it?

Like: Quick service, new clean car, smooth return
Dislike: Nothing

Overall, I am satisfied. They didn't push extra insurance. Initially booked a GPS, but later rented a WiFi device in China and downloaded Google Maps in advance, so I didn't need the GPS anymore. They refunded it directly when picking up the car. Returning the car was also very quick!

Low tire pressure warning