ZAGREB CAR RENTAL REVIEWS

Had to wait nearly 30+ minutes for pickup to arrive at zagreb airport. The return is worst as the google map does not work and no link of the makeshift cabin in the woods is available so its not a good situation for car return process.

There are hidden fees of crossing the boarder and or taking a ferry.

The car satisfied my expectation. The time spent on pick-up was longer than my expectation due to a long line up. But the staff on the counter was very helpful. He helped us for dropping the car in Downtown instead of Airport.

The booking platform is amazing.

Excellent customer service!!! I recommend it to everyone!!

Car Rental is excellent, Only issue is that took 2 months to return Damage Deposit back to Credit Card account.

Almost brand new car. Would recommend.

The staff in Croatia speak good English and have a great attitude. Communication is smooth and they can help solve problems.

It wasn't clear whether the issue was with the rental company's credit card authorization policy or an error in the rental website's information. The rental company's requirement was a $3800 deposit, significantly higher than the $500-$3000 range stated on the website. My bank's limit was only $3400, and despite contacting the rental company and customer service, the issue remained unresolved for four hours. Eventually, I had to purchase an additional insurance policy directly from the rental company on top of the full coverage I already bought from the website. Although they promised to address the situation with the rental company's headquarters, I have received no follow-up for over two weeks despite multiple calls and online requests. This experience has shown me what it means to be irresponsible and untrustworthy.

Extremely poor customer service

The staff responsible for the car inspection during pickup was very meticulous in noting any issues. He also helped with luggage during dropoff and was very patient and kind. The only concern was that the pre-authorization hold was a bit high, possibly due to the car model. Hopefully, the authorization can be finalized quickly.

Very dissatisfied, a scam. 1. No storefront at the pickup location. Contacted the rental company and it took almost an hour (after I called them myself) to get in touch. The actual storefront is in the countryside, not at the listed location, and you can't contact them without calling. 2. The car given to us was full of dents and scratches, extremely run-down, and the wheels were damaged. Various issues kept occurring with the vehicle. They insisted there was only this car and that it's fine to drive. I asked if the adblue was full, and they said it was. Shortly after getting on the highway, a warning came on indicating no adblue, forcing us to detour to refill. Additionally, the tire pressure monitor showed a warning during the drive. The company said it's fine but advised us to check it at a store en route if we were really concerned. 3. They said the cost of adblue would be reimbursed upon return. At the drop-off location, they refused to reimburse, citing scratches and charged over 2000 Kuna for damages plus an additional 10 Euros. The 10 Euros were supposedly to offset the 65 Kuna adblue cost but there was no invoice, receipt, or any explanation. They didn't even return the 65 Kuna. Absolutely appalling.

The green motion attendants sold us cross border insurance of 45 euros even though we did NOT cross the Bosnia border. When we tried to rectify the situation with Greem Motion, we were rudely dismissed and not refunded. Very disappointed.

The car was too expensive overall, second driver was very expensive per day. The space in the car and boot was very small. The luggage description/car storage was misleading. Fuel consumption was economical.

Initially, we were not given the same class of vehicle as booked. The car we received had severely damaged tires, making it very dangerous to drive on the highway. We reluctantly exchanged it for a BMW 2 Series, but it had many scratches.

I didn't get a car that I expected. They gave me some Peugeot 2.7 wrecked and in terrible condition. It was raining and windshield wipers cleaned just 50 % of driver side and 20 % of passenger side it was almost dangerous. On speed 120 km/h the car start to shake to much all 4 tires and the noise coming from trunk door was unbearable, it look like the open door. when I told all of these to the stuff on the returning day the guy answer me : well, it is moving up, that's what count. Car had 142 000 km. I would never recommend this rental car company.

without any problems with reservations...good!

The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!

No price drop.

Pick up is not at the airport. Took us half an hour to find the pick up location by asking other companies about this one. By chance, on company was kind enough to call Rhodium to pick us up. Car was not the same we booked. The car was ok to drive but with some pucks.

Good, the attitude was quite nice.

The only issue was the GPS did not understand where the drop off location was. the staff should perhaps suggest that the customer drop a pin for easy return

Nothing like the booking and they completely ignored all the extra we prepaid. Terrible service. Miles away from the airport. Tried to overcharge for everything. Still holding lots of money on my credit card. Didn’t make it easy or pleasant for me and my disabled mother. The car was a wreck. Luckily I could negotiate and give them no reason to make things worse.