ZAGREB CAR RENTAL REVIEWS

The pick-up location in Zagreb is not far from the long-distance bus station, situated under a small hotel. It felt dubious at first, with such a big company having an office there, but it's legitimate. The staff were very thorough, and the car was parked in a nearby lot. Returning the car at Zagreb Airport was convenient. The inspection staff were extremely keen, quickly spotting any scratches and setting the compensation price, which felt like a money grab. However, the process was efficient and the staff were polite.

Pickup was way to long. Waited almost an hour if not more to get my car. Needs to be quicker.

Extremely dissatisfied, prepaid €611.1, went to pick up the car but no one was there. Tried contacting the phone number repeatedly with no response. Contacted the rental company as well with no result, ultimately did not get the car.

The car satisfied my expectation. The time spent on pick-up was longer than my expectation due to a long line up. But the staff on the counter was very helpful. He helped us for dropping the car in Downtown instead of Airport.

The booking platform is amazing.

Excellent customer service!!! I recommend it to everyone!!

No didn’t, trunk to small

Fine with all

Extremely poor customer service

All staff were in uniform and lookedprofessional. The way they work on the process was quite satisfying. Explained thoroughly and easy to understand. Among others, they had a good attitude toward customers. Compliments 1. They upgraded the vehicle from Golf to Octavia. What a nice surprise! 2. They gave us a ride to the nearby tram station afterwarda. How kind they were This is the company which knows about business and customer. I strongly recommend this company.

You had kept providing me with info regarding the reservation. It was really helpful. Plus, price drop protector worked this time, leading to additional price discount. It was a very pleasant trip thanks to your company

Hard to locate the counter and staffs and they are always not at the counter. Car is given different range despite booked the medium range and the car space is small. The GPS is not functioning well and they shouldn’t give up customer. Now I have to pay for it and it is not very useable. They should have advise that we can use our iPhone and map over the car screen. The sign for Keddy is so small that we almost couldn’t find the counter in the airport. Instead we see Eurocar sign at the counter.

GoldCar at Zagreb has moved off airport and very disorganized. Was advertised as being in terminal but now requires shuttle. Short staffed so takes long time to pick up and drop off car. Very aggressive about insurance at pick up.

Initially, we were not given the same class of vehicle as booked. The car we received had severely damaged tires, making it very dangerous to drive on the highway. We reluctantly exchanged it for a BMW 2 Series, but it had many scratches.

I didn't get a car that I expected. They gave me some Peugeot 2.7 wrecked and in terrible condition. It was raining and windshield wipers cleaned just 50 % of driver side and 20 % of passenger side it was almost dangerous. On speed 120 km/h the car start to shake to much all 4 tires and the noise coming from trunk door was unbearable, it look like the open door. when I told all of these to the stuff on the returning day the guy answer me : well, it is moving up, that's what count. Car had 142 000 km. I would never recommend this rental car company.

without any problems with reservations...good!

The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!

No price drop.

Initially Offered me a lower class vehicle ( Peugeot c-élysées) which I refused. Then the Counter staff blamed the Spanish office for allocating that vehicle type. then I Had to demand goldcar find me a suitable vehicle They then offered me a beaten up and worn older model Kia Ceed. I was embarrassed by the condition of the car and had to wait from 10am to 3:45pm before they eventually provided me with a suitable vehicle. Knowing I had been waiting there from 10am the counter staff still made me wait in line on 3 separate lengthy occasions before they would serve me or follow up further on finding me a suitable vehicle the category I booked. On the 3rd visit to the counter I was told they were bringing me a new Ford Focus, however the counter staff member ended up upgrading and giving my car to the customer before me instead. When I asked why did he do that? The person replied ‘because we did have a vehicle in his category available’. But why then didn’t you offer me the same when I initially arrived to pick up my vehicle? He just shrugged his shoulders and apologised. Then out of embarrassment and in the end he offered me a higher category vehicle to get me eventually going. He could’ve done that at the very start and saved everyone a lot of time and headache.

All good

Charged twice for premium insurance. Will not come again and will recommend others not to take ur service

Pick up is not at the airport. Took us half an hour to find the pick up location by asking other companies about this one. By chance, on company was kind enough to call Rhodium to pick us up. Car was not the same we booked. The car was ok to drive but with some pucks.

Great service, although the tank was only 78% full on pick-up. This was noted on the document by the member of staff who checked the car over. He didn’t know what to do, when I asked why, he just shrugged his shoulders and said ‘I don’t know’? He said the tank was full but the dial must be broken. Of course when I filled the car up the dial went to 100%. I felt less aggrieved as the return location allowed us to return the car over two hours after the return time, at no extra cost.

Good, the attitude was quite nice.

I write you now to try to find whom am I suppose to send my complaint regarding my rental at Zagreb Airport branch. The main problem is that for a small scratch at the plastic rear bumper of the old and with foul smell Suzuki Baleno that was given to me at Zadar (*), the officer Bogdan charged me 375 euros!!! Just last May in Portugal my friend paid Hertz 290 euros for a new windshield at his Renault Clio, after a small stone dented it on the highway. Very unfortunate. My case is so much cheaper, I can’t believe AddCar decided to charge me almost 400 euros for a repair that cannot cost more than 50. I understand that my booking thru EasyCar was at a very special rate, but that was AddCar offer and it is not fair to try to get back some money by so high damage charge for a very little dent. Only a scratch, it did not even kneaded the car. For 32 days of rental, I paid 3.151,90 kunas (including cross border taxes). Today, for the dent, I paid 2.812,50 kunas. It is just not fair, sir... (*)The first car I got at Zagreb lasted only 4 days with us due to an elletronic malfunction, and had to be toed away. We lost a day of the vacations by the Zadar airport waiting for another car to arrive, and the one they gave us was this Blue Baleno in a very bad shape. All dented, dirty (although one hour of our waiting was supposed to be for the carwash) and smelling of sweat and cigarettes (the same odor with the first car, but in this case propagou because you staff of smokers uses the car and smoked in it just before renting it to me). Just after a few days the “new” car started to smell a little better, but by that time the clutch pedal was giving constant reason for concern, as it sometimes got stuck back and won’t come out when you are changing gears. Very dangerous, specially during overtakes. This problem was reported today to Bogdan as well, who attributed the indecent amount charged to my car due to a standard damage fee (75) plus the dent itself (300 euros!!!).

Simple rental procedures, good vehicle condition, and timely reminder to retrieve the GPS device I left in the car upon return.