ZAGREB CAR RENTAL REVIEWS

Like: I was very satisfied with the service I received. The car, an Opel Astra, was more spacious than I expected. We were easily able to fit five people in the car along with the luggage.
Dislike: I was told that we were going to get a station wagon, but instead received a sedan. I had my reservation to return the car at 22:00, but my contract was changed to 21:00. Had I not be able to show my reservation on the phone, it would have been counted as late.

The rental company has a counter in the airport arrivals hall, and AVANTCAR's service was okay.

Like: Friendly staff and grad deal!
Dislike: It took quite long time to finalize the documents to pick up the car

The first time a rental car company pushed me to buy insurance, saying it's a must-have and that not buying it could cause big problems.

I rented a car for two days, and the total cost was nearly 2000 yuan. The price was high, the car's condition was average, and the service was mediocre. I will choose a big car rental company next time.

Overcharged.

This rental company is very professional and patient. Even though our flight was delayed, they drove to the airport to personally pick us up and take us to get the car!

I booked a BMW 1 Series, but ended up with a Mazda.

The service attitude was very good. They charged exactly as per the terms booked on QEEQ and did not push for any additional insurance.

The female staff member had average professional qualities.

Car was a bit smaller the booked but therefore it was a brandnew and I was the first tenant.

Very prompt.

The car wasn't new, but in good condition. No problems in my trip. Air condition was effective. The service of green motion was very kind and helpful. I drop off the car very late, before 10 p.m.

It is good booking platform. I recived all informations I need.

An additional cross-border fee was added at the rental location, significantly increasing the cost.

Too many extra charges. The deposit without local insurance is high, and the charges for any damage are enormous. You must buy local insurance.

I was quite hesitant to book with this company because their price was 10% lower than the big company SIXT. However, I saw reviews mentioning being charged for damages that were not noted during the initial inspection. Initially, I booked with SIXT because it's a reputable company, but then I found that this company offered the same model for nearly 25% less. Research showed that this company is a local Croatian rental company similar to CAR Inc. in China. Hoping for the best, I canceled SIXT and booked with them, planning to inspect the car thoroughly when picking it up. Although the car was delayed by an hour due to city transfer, the staff was polite and did not push for additional insurance. However, the cross-border fee was mandatory for 10 days at 7 euros per day (even though our trip to Bosnia and Montenegro was only 5 days and 4 nights), maybe they start counting from when you leave the mainland? Additionally, there was a 15 euro ferry fee even though the ferry ticket already included the car. My English isn't great, so I didn't bother arguing and just accepted it. However, returning the car was another story altogether. Despite driving carefully without any incidents, the staff inspected the car thoroughly and found a scratch under the front bumper that was not noted during pickup. It's an area hardly anyone would check (see attached photo). At the counter, they insisted it was our fault and their attitude was the complete opposite of their friendliness during pickup! They charged us 1200 kuna for the damage and just waited for us to sign. This last part soured the end of our trip. Thankfully, we had full insurance through the rental platform, and they eventually covered the damage cost. However, this underhanded tactic is highly unethical! I strongly advise future renters to get full insurance and note every tiny scratch during pickup, including under the bumper.

Very dissatisfied. Additional charges were made when changing cars without clear explanation of the purpose. Called the car rental company, but the staff couldn't clarify. Eventually had to pay without knowing who to turn to for a solution.

Attention: Stop renting from this car rental company immediately!
Here's what happened to me at Zagreb Airport in Croatia. Despite asking three times and confirming that I didn't need any insurance or additional fees, the rental company still secretly added insurance. The rental itself cost 2000 (including the super collision damage waiver recommended by ZuZuChe), but they added an extra 4000 in fees. To prevent me from noticing, they deliberately didn't show me the full contract and made me sign using an electronic device while folding the page showing the fees.
Their malicious intent and despicable practices are outrageous and disgusting. I can't imagine or understand how such things could happen, especially with AVIS being an international rental company. This clearly reflects that their employee training is all about treating customers as cash machines and taking advantage of them whenever possible (they even gave me a car with less fuel, and I refilled it generously). Given this company's values, who knows how they would treat you if there's a problem with the car or if it breaks down on the road? Do not rent from them!

Booked a Passat, but got a relatively new Mercedes sedan instead, which handles well. The only downside is that it's a bit small, couldn't fit four suitcases, but since there were only four of us, we placed one suitcase on the back seat.

Fuel tank not full.