Bonne voiture
Retour du véhicule désastreux avec un agent qui facture 240€ pour une minuscule éraflure de 5cm sur l’enjoliveur... Malhonnête et scandaleux!
About QEEQ:9.0/10
Réservation impeccable.
Service client efficace, j’ai pu récupérer les frais avancés grâce à l’assurance proposée.
Personnel au guichet horrible pas de sourire voulant à n’importe quel prix de vous vendre des options. La dame a changé deux fois mon véhicule pour enfin me donner autre voiture que celle réservée ( manuelle au lieu d’automatique)
La Jeune fille blonde aux yeux bleus limite RACISTE me faisant illusion au vol de voiture ....
Plus jamais europcar est le message est à diffuser au plus grand nombre.....
The rental company staff was very nice. I asked if we could get an SUV since we had a lot of luggage. He searched for a while and finally found one for us.
The first car they gave us had antifreeze insteadnof windshield washer, i activated it on the highesy at 130 km/h and we could have been in a serioud’s accident since we couldn’t see anything anymore...they rented us another car but no excuses
The AVIS at Lyon Airport is large, located within the car rental park. The staff have a very good attitude, especially the gentleman during the car return—he was particularly charming.
All the staff at Alamo as very professionnal, no pressure for buy extra assurance or un grade the vehicule. My best experience for Rent a car.
Les employés étaient vraiment très professionnels et courtois. Pas de vente à pression et les agents étaient sympathiques, courtois. J’ai loué plusieurs véhicules à l’avenir ça sera chez Alamo. Bravo à toute l’équipe de l’aéroport de Lyon.
Service incroyablement mauvais, incapable de contacter la succursale et même le service à la clientèle ne pouvaient rien faire pour moi. Au pick up l’agent était hautain et a fait passer 3 personnes avant nous. Pour moi c’est la dernière fois que je fait affaire avec Avis.
About QEEQ:8.0/10
Bon service, mais les conditions de location par exemple, l’heure de pick up dépassé, je perdais ma location et mon paiement...
Customer service from both places were great. We liked that there were no hidden fees and they gave us the car we had originally reserved. First time renting in Europe and it went better than expected!
About QEEQ:10.0/10
Love the email reminders regarding our car rental pick up and pertinent information required.
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S.Messadi
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