We chose Hertz because we used it in the USA and had good experiences. This time, we booked a Renault. Initially, the staff said that since we didn’t provide our flight number, the car was still in the garage and suggested we take another car from the lot for an additional fee. We decided to wait for our booked Renault, which we had already fully paid for. The wait was not long, and the car was nearly new, diesel-powered, with good performance. Returning the car at the airport was very convenient with no delays. Highly recommended.

When we arrived at the store, our reserved car was no longer available. There were only two cars left, an Audi and a Volvo. They gave us the Audi, and later, when returning the car, they tried to charge us for a vehicle upgrade, which we refused to pay. When picking up the car, the staff told us that returning the car with less fuel would be calculated accordingly. However, when we returned the car with two bars less, we found out that if the tank is not full, they charge for a whole tank... This resulted in over 1000 RMB extra.

The service was very patient, and the recommended model from the company was great.

Very nice people at Hertz agency. The only issue is that we had to clean the car before giving it back which is quite unusual. The fuel gauge was not working properly as well which causes some issues when we give back the car.

Too long time for pick-up, about 28min. No climatisation. No 3m3 available, only one 5m3 too big.