Lyon-Chamonix-Annecy

Very satisfied!

The car pickup was smooth and the customer service was very responsible.

I reserved a car at Lyon train station, but when I arrived, I was told there were no cars available. They gave me two options: 1. Since our plan was to drive to Geneva, Switzerland right after picking up the car, we could take a high-speed train there and pick up the car in Geneva; 2. Stay in Lyon for a day and pick up the car the next day. Since we had already booked a hotel in Geneva and our schedule was tight, we had no other choice but to take the train to Geneva. I am extremely dissatisfied with the Lyon branch's solution. We had flown 12 hours to Paris, took a direct train to Lyon, traveled with a child and heavy luggage, and were exhausted from the journey. Upon arrival, we were told there were no cars and given no effective solution or prior notice. We even had to go to the station ourselves to buy train tickets to Geneva, and we had to contact them ourselves after returning home to get a refund for the related expenses. This is truly unacceptable!!

When booking the car on the website it stated the car was sufficient for 7 passengers and 4 luggage - this was sadly not the case - it could fit 2 suitcases only passengers all had the other suitcases and hand luggage all over them which was far from ideal especially with 2 special needs children and that was with an upgrade to a ford galaxy

Counter staff was very helpful and kind.. The vehicle was big enough but did not has good mechanic condition..

It was my first booking on EasyRentCars.com.. it was really simple experience..