Good and Reliable partner when it comes to car rentals

After return Hertz have said they have raised a damage incident for INTERNAL DRIVER AREA. I have no idea what this means as I can't get hold of them and they won't disclose details of any supposed damage. When I left the car, the driver area was intact, undamaged and fully functional. I don't think Hertz Perth Airport are particularly diligent as the renter before me had to swap out her vehicle as the vehicle they gave her had been vomitted in and she said she was dry retching from the stench.

At the Hertz counter in Sydney airport, the staff member tried to take advantage of my poor English by adding full insurance without my consent. Do they think I’m bad with numbers too? I kept refusing, and with the help of a nearby Singaporean Chinese woman who translated for me, I finally understood that even if the incident was someone else's fault, I would still owe $5000 AUD without full insurance. Seriously? Who makes such rules? Do they have such authority? Eventually, they changed it to basic insurance upon my insistence!

Very satisfied

Pushing insurance, unfriendly customer service

Exceeded expectations, Hertz were so accommodating and professional. Will definitely return.

Fantastic; I was concerned that the booking would not be recognised as it was through an agent, but it was seamless.