Superb

Brand new car and very easy pick up and drop off process.

Awesome support that's always available in the app chat function whenever I have any question.

We were early (flight change) and returned it late. The additional day's fee was very reasonable. They swapped cars to cater for us. Car was awesome with no problems experienced.

Since we were forced to change our arrival and departure flight time (Jetstar), we needed to add a day to our booking but Easyrent couldn't manage this and told us to cancel our booking and re-book. This seems an extreme solution. In the end, we solved it with Thrifty with no issues. Apart from this, very happy with both Thrifty and Easyrent.

Everting about the hire was fine but we had a cracked windscreen about a week into the trip and I made 10 calls trying to get help on how and where to get it resolved at minimum cost and either nobody could tell me or they supervisor wold not call back The issue is still not resolved

The waiting time is about 5 mins. However the document process took about 20 mins as the computer hanged(told by the staff) or she is very slow in doing her work

Staff were very friendly and helpful both at drop off and pick up. The car was better than we thought it would be. We would happily use Thrifty again.

We were happy we booked through Easyrentcars. I was a bit nervous at first but was pleasantly surprised. The rates were good and the car was great, better than we thought it would be. We picked the cheapest car on the list so were more than haopy with the car we got. Just a little confusion at pick up as neither the Thrifty staff or myself could find the booking reference number which they needed to complete the booking. All sorted in the end. Thank you for a good experience.