NICE CAR RENTAL REVIEWS

The queue at Nice airport was far too long. Well over 90 minutes to collect the car. 10 counters available, and only 3 employees.

All good, people very efficient Thanks a lot

The insurance upsell was very expensive.

Fast speedy counter service. It was hard to find the staff in the car park, but the heat (sun) was adding to the stress. More signs would be helpful. Staff were helpful and fast and overall a good experience.

Booking was easy and helpful. Fast response when contacted.

We waited a ridiculously long time to get the car, well over 90 minutes, queues had cleared at all other desks - for this reason we would not use again.

Booking was simple

Friendly and diligent

La voiture n'a pas atteint mes attentes. J'ai réservé une opel et j'ai reçu une citroën en mauvais état.

We waited over 2 hours to get to the counter, and the agents while thorough, seemed overwhelmed. Once we were helped, we were frustrated that the cost was much more than the original amount paid on the website. It was confusing and felt like a rip off.

Chap was rude, wasnt interested in any paperwork just barked licence, credit card and passport. Then said I would be better in a 7 seater car, rather than the 8 seater van we had booked and said it wasnt available. I said I would have to have the upgraded Mercedes van then and refused a car, and by a miracle they suddenly found the van that I had booked. They tried to push the zero excess insurance numerous times, and were dismissive when pointing out damage that they had missed on the report sheet. They also didnt explain that the barcode ticket they gave me was to gain release from the car park. Overall they were worse than awful.

Easy to book, and relatively cheap.

In 3 out 4 rentals try to up sell. This time even got lower category than what i have booked and paid. Asking the client about the persons and luggage in the car might be ok during holiday season, but then you should adjust the rental fees as well. Otherwise delivery what has been booked! Will focus to book with Europcar and Sixt, which don't push the upselling (in my experience). Counter in Nice had to less staff to handle the long line and they should know it, because it's holiday season.

Enthusiastic service, quick car pickup

Excellent service

Voiture OK mais le personnel vous noye dans un discours de caution 1500 € versus paiement d une assurance additionnelle alors que nous en avions déjà pris une avec easyrent. Ticket de sortie de parking oublié

OK, question posée par courriel au service client et réponse reçue dans les 4h

Very long wait and additional charges.

Cannot pick up the car in advance

All was good other than the wait, which was over two hours, for that reason we'll never use Goldcar again, especially considering that the amount of people waiting was even greater when we returned.

I was waiting in the que for over 2 hours. I have two young children and the wait for car hire is totally unacceptable. By the time I got to the desk I just wanted to get out so was signing up to all sorts just to get out of there. I have ended up paying over the odds for insurance and petrol costs. Overall absolutely shocking experience .

Obligation de payer 27€ en plus pour soit disant éviter de payer un supplément de 50€ si le plein d'essence n'est pas fait ! Inadmissible !

Quick pickup, good service

We waited over an hour to pick up our vehicle.. we would not use Europcar again