HUNGARY CAR RENTAL REVIEWS

I requested auto and had a call on the day saying it wouldn’t be available due to an accident. I was offered a free upgrade to a manual or a manual of the same level. I took the same level stating I would need a discount due to the premium paid for an auto. This was provided and a good deal was had in the end

Staf is very friendly and supportive.

Customer service needs improvement

We arrived late at night and without being able to reach anyone at the car rental it took us a long time to find the place. Once we arrived there was 1 sleepy attendant that took his time and wasted over a half hour just to fill out paper work. Once paperwork was signed he came with us to the parking lot and made us sign a paper that we inspected the car. But in a pitch black lot with no lights it’s impossible to see any minor damages at 2am. When we returned the car 1 day later 2 attendants came out to inspect the car and claimed to have found a scratch under the car that you can only feel with your hands (not visible to the eye) HE ASKED US TO PAY 177 EURO FOR DAMAGES. WHEN WE REFUSES HE THREATENED US TO CALL THE POLICE AND STOP US FROM LEAVING THE COUNTRY WE HAD NO CHOICE BUT TO PAY HIM

Professionals and yet friendly. Would definitely recommend them

The procedures were relatively simple, but efficiency was a bit slow

The staff were very friendly

This is my second time renting from this company in Budapest since 2014. Overall, I am very satisfied. There was no one else at the counter when I picked up the car, so the paperwork was processed very quickly. They even upgraded my vehicle to a small SUV, and there was no aggressive upselling of insurance. Highly recommended!

Overall, the attitude was good. However, they informed us at the local store that we could return the car in the city on weekends, but it turned out the city store is closed on weekends, so we had to go back to the airport.

Other services are satisfactory, but I am unhappy that they provided a manual car despite booking an automatic.

Rented a Mercedes, got a Skoda. What a 'same level' substitution.

The rental company couldn’t manage the local partner. Extra fees and hidden costs made it several times more expensive than a taxi. It’s outrageous.

Staff are patient and courteous

I picked up the car with an empty tank. I was not given an option and had to fill the car immediately. I was told not to worry bring the car back empty as well. On bringing back the car empty I have now been charged extra for fuel !!!

Although there were some minor issues when picking up the car, the service and efficiency were still very good overall.

Winter tires in summer?

Great service and can't fault anything.

There were problems with their computer software so it too over 30 minutes to complete the paperwork when picking up the car. They would not accept Euros nor a card to pay for a parking ticket and as a result I was unable to pay for it within the specified period on the ticket. It didn't make any sense that they wouldn't take my forms of payment and now my fine has increased as a result.

The rental company staff were enthusiastic and friendly. Since QEEQ provided us with the wrong address, they immediately drove to the new location to pick us up, saving us a lot of travel time.

No enough information about the conditions of the booking, some extra rules that the guys in the front desk didn't explain with clarity, the car conditions was good, but definitely the car was not clean, the quantity of km for rent car in Hungary and driving to near country are ridiculous small, just they making a rule to rip-off more money.