Excellent

Horrible service. They force you to buy an extended insurance from them, even though we already got an AXAinsurance. Big discussion on that. It is also not possible to pay with another credit card ( my husbands) or debit card. When you choose for that, they said that it was only possible when chosing for their insurance.

Always ok

4 out of 4 desks manned so not long in queue compared to other providers used before. But due to Vehicle having lots of marks and I wanted an agent to come and check it over with me they just told me to take photos but I was not happy with this and they finally sent an agent, so was delayed because of this. I identified 5 new marks which they had not got on their own report

The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !

First time on the website but will always be my first port of call from now on. Excellent rates and easy to use. Received an email reference extra charges for driving in France which were absolutely as we expected.

From the beginning the vehicle was not ready, even though I had a reservation for 6PM. I had to wait one hour and twenty minutes. Expect to pay many additional charges. For example, if you decide to take the vehicle for 1 day to another country, they charge you $7.50 for the days of your rental contract (not the days you take the vehicle out of the country [suppose I rent for 30 days in Madrid and want to go to Portugal for one day, they charge you for the 30 days]). They also charged me 26 euro for a “service” fee, which I thought I wouldn’t have to pay since I brought back the vehicle full, but they didn’t care and didn’t want to change the contract “full to empty” to “full to full”. Very unhappy with firefly

Great