Was surprised that the vehicle only had "3/8" tank of gas upon pick up, and we were told to return it at the same level.

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.

Terrible experience. Did not get the car I was promised. I waited 2 hours at the counter, 4 cars were returned but she will not give me. She demanded extra 28 dollars per day for the Nissan Rougue that was promised.

Like: the car condition, and the staff professionalism
Dislike: the wait for shuttle