Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!

Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.

Routes rental car was great.... but, i was lucky i remembered to bring my own insurance,... otherwise, most likely i wouldn't had been happy purchasing theirs.

Need more staff to check out.

I had a great value for a full size vehicle. The price had drop even lower than when I booked.

The car exceeded my expectations the front desk staff was excellent I would definitely rent again. Did however have to wait 25 minutes to be picked up from the airport when I was told 10 to 15 minutes.

Great staff, very polite and helpful. They are not pushy like other places.