We were upgraded by chance which was great and meant we had a satnav built in. Staff were extremely friendly at Lille Europe and didn't push for us to take their insurance as we had our own. Car in great condition and very helpful staff.
The counter staff sold us and upgraded our booking to a "more econonical" car for an extra 6€ per day.
The car we got was new, bigger and spacier, but far from economical. We drove around 450km and we needed to tank 51l of petrol. That is 11,33l fuel consumption per 100km. We felt mislead by the counter staff.
Moreover, the car had very bad sound insulation. On an open highway, it was so loud inside the car that we couldn't talk to normally each other or listen clearly to the radio.
Lastly, the garage for drop-off is very dirty and there is no elevator to go back to ground level (from -4 level). We had to take dirty stairs with insufficient lighting where homeless people sleep in order to get out of the garage building. Not a very pleasant experience.
Le temps d'attente pour récupérer le véhicule à depasser l'heure. Les personnes au comptoir paraissent incompétente. La file d'attente était de plus de 15 personnes et les 5 ou 6 assistant ne faisait que de se promener derrière le comptoir. C'est inadmissible
F duclos
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