easy

GoldCar is a FRAUD. I said clearly I am not interested in buying extra insurance. they took money from my credit card without my consent for insurance I never wanted. they do not even answer my emails. I will report it to police ASAP.

Awful. I was really quite shocked by the service at Goldcar Malaga Airport. Firstly we could not find the pick up location it is not sign posted. After an hour of trying to find it in the terminal and asking we eventually found the car lot where the cars were and Goldcar staff but only tobe told the main counter was back in the terminal and we had to go there. We explained we had already been looking for an hour could they not help us and they said no. While this was happening 3 other couples approached with the same problem so clearly a signage problem and not just us. Once we did find the main counter I waited nearly another hour to be served. The staff member I spoke with was rude and aggressive. Honestly shocking manner and tone. Then her informing me of all these additional charges I wasn't aware of - no clear explanation of these charges either. She demanded I buy the additional insurance even when I told her I did not need it as I had my own. She told me it would be unlikely I would get my 1400 euro deposit back unless I took the insurance. I told her that was basically a threat to spend more money and that wasn't ok and I wouldn't purchase it. She then told me I had to or she wouldn't give me the car. Then she told me I had to pay about 90 euro for the fuel because the tank was full and they had filled it for me and then there was another 27 euro refilling service fee when I returned it. I explained that this has never been the case when hiring a car. It is always full when you pick up and you bring it back full. I said at best I would pay the 90 euro for the full tank even though this is above the average cost for a tank and I would refill it myself to save the 27 euro. She told me I could not do this as it was in the terms and conditions and that if I did not pay both these fees she would not give me the car. But I have now also just received by email a bill for 38 euros charge to refill the tank. What is going on here???? I feel lied to and extorted.

Very bad experience when contacting the counter at the airport. The couple in front of me had the same experience. The woman at the counter even tried to stop us talking to eachother. My papers said: Amount payable at pickup 0€. They charged me, with an unfriendly attitude, extra 28€ in local taxes (they said). They then want me to get an extra inssurance at 190€ (the carrental was 70€ for 1 week). When i said no, they want me to sign some very small written letters legal papers saying i was resposible for everything and the chaged med 1400€ on my credit card. When i recieved my "Alpha Romeo" i thought i had rented i recieved a very bashed VW Golf with very low engine power. It took me some while to inspect the car because it had so many bashes. I found two new ones wich had not been recorded. On my holliday I dreamed of how i would come back and they would find something i missed and then charge me MAX. I considered not using the car on the trip or rent another one because it was too risky to use it. A very bad experience. Everything went well though, but i can still sweat thinking of the bill if i had made even the smallest mistake in the trafic.