Didn't get the model promised on the website. The cigarette lighter power outlet didn't work. After driving 100 kilometers, the car indicated it needed AdBlue. I bought £12 worth of urea and added it using a homemade tube (only to find out later that the urea bottle had its own tube). I didn't keep the receipt but took a photo and didn't want to negotiate with the rental company, so I discussed it with the booking platform instead.
I inspected the car thoroughly during pickup. When returning the car, the Hertz staff barely looked at it, showing a lot of trust. The pickup staff clearly stated that there was no need to wash the car before returning it. Additionally, considering our original drop-off point (Heathrow) was far from our accommodation (there were no ideal drop-off options for our MPV model online), they immediately helped me resolve it after discussing. They were very patient. Later, I found the new drop-off point was only 200-300 meters from the hotel, which was great. They also didn't try to sell me any insurance. The Ford Galaxy 7-seater was a new model, with limited space efficiency (couldn't get a Sharan). The trunk was especially cramped, and the trunk cover had no place to store except underfoot. On the positive side, the diesel engine had sufficient power, the automatic transmission was responsive, the steering was extremely precise with little play, and the suspension was supportive yet resilient. This was a blessing on the narrow, hilly, winding roads in the UK, making the driving experience very enjoyable.
When I try to pick-up the car, they required insurance even I paid for super cover insurance. I have used this application several times, and I always using super cover. But they said I paid for other company. I can not understand this situation. So I had no choice and went trip without insurance. It was very terrible experience.
About QEEQ:10.0/10
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Customer Service
Good but pickup time was excessive.
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