I booked a Jeep Compass from Dollar at Orlando Airport, but upon arrival, I was informed that the Jeep Compass was unavailable. They offered similar cars, but none had enough trunk space for our three pieces of luggage. We had no choice but to pay an extra $215 to upgrade to a higher class vehicle. The service attitude at Dollar was terrible, as if I owed them money. The next day, I received a notification from my credit card company showing a charge of $477, and I have no idea what it was for. Now that I'm back home, I contacted Zuzuche customer service. They were very polite and promised to follow up via email. However, it's been five days with no response, so I can only wait.

The car's GPS directed us to the wrong parking lot. I parked the car in another lot and went to the counter. An African American staff member came out to help me park the car, and he was very friendly and polite. The male staff member who handled the rental had a worse attitude, repeatedly saying we rented a B class. Only after we insisted did he change it to a 4-door car.

The agent on site was very helpful. Our flight arrived in the afternoon, and the car we selected online was no longer available. They kindly recommended other models and explained the car's features and related insurance.

Não disponibilizou o carro reservado, que era uma Van Ford E350, mas passaram uma menos espaçosa, Chevrolet.

Everything was just great. I will be renting from them again!

Everything was just great. I will be renting from them again!