Counter staff were rude and unhelpful. Don't accept deposits being paid for by car, force you to pay for additional insurance as a solution and don't give you money back for original insurance that you paid for. Would recommend not hiring a car through them.
The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement.
On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these.
On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments.
I don't believe this car should have been rented and it had not been well cleaned in advance.
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