Smooth process from start to finish; completely hassle free, just as it should be!

Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.

The counter staff was helpful,

It was nice

the staff was amazing. I did not have to wait at all. the car was impecable and they were very helpful over the phone when I needed to extent an extra day. super recommended!

The price drop protector was awesome, the booking process very straightforward AND LOVE THE FEATURE ABOUT EARNING POINTS

counter staff extremely helpful and lovely.

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.