The rental process was alright, but the insurance upsell was too obvious. After an accident, encountered extremely high additional charges, the experience was very bad.
My car was towed due to a parking issue, and I didn't know where it was. I went to the store to check and they gave me an address. I wanted to ask the staff to help me retrieve the car and I would pay the fee, but they said no one was available or had time. I had to ask my friend for help and it took over two hours to get the car back. I returned it that evening. It's good to have fellow countrymen when you're abroad.
Europecar offered me Fiat 500L instead of Renault Megane or any other with similar size of trunk. Fiat has 450 liters trunk, but every other car on list of similar cars has more than 500 (520-550) liters trunk.
So I was forced to pay over 150 euro extra for a Seat Leon with automatic transmission (they had only Fiats in this class of cars), because I was not able to pack my luggage to Fiat 500L.
There were some other issues like for example no spare wheel in the car, or any tyre repair kit, what I found after couple of days. Luckily I didn't need it.
You have to carefully inspect the car, because half of scratches are not on the list of damages in the document you get.
Europecar has now totally different way of doing business, comparing with my previous experience with this company.
“Disgraceful, upsetting and highly frustrating customer service!”
About Europcar:5.7/10
I was completely disgusted and annoyed at the service that I received from Europcar at Naples Airport and the staff are ruining the reputation of both Europcar and Easyrentcars.com!
I pre-booked and paid for a Fiat 500L or similar in full, weeks before I actually arrived in Naples. My request for such a car was specific as there were two adults, one 11 year old, a baby, one car seat, two large suitcases, one small suitcase, one holdall plus four small bags.
When i turned up I was told there was no Fiat 500L available and I wasn't offered something comparable OR better to compensate for this. Instead I was told I could have an Alfa Romeo Giulia for & Euros extra a day and when I declined, I was offered a Peugeot 208 that had so many bangs, dents, scrapes and scratches on EVERY panel, that it was only suitable for a scrapyard! It was also far too small and filthy! I was not even offered a discount on the price, compared to a Fiat 500L, even though the receptionist was only too willing to get an extra 7 Euros a day out of me for the Alfa Romeo. Any other reasonable firm would have considered renting me a better vehicle for the same price but not at Europcar Naples Airport.
However, once I complained they decided that their 'scam' wouldn't work and after a 30 minute wait...a freshly prepared Fiat 500L turned up and I was able to get on with my holiday. The Fiat 500L was in good condition and clean although it had a scuffed front nearside alloy. (I also discovered later on that during servicing of the engine, some one had left an engine panel off, over the oil cap and it was dangling dangerously close to the radiator fan).
Other than that the car was great. Unfortunately when I returned the car with a full tank of petrol as required I discovered today, that Europcar have added £46.12 to my credit card which i can only presume is for diesel and I have already been in contact with the Fraud Dept for my credit card! Apparently this is a commonplace scam of theirs!
About QEEQ:8.0/10
Booking through Easyrentcars.com was straight forward and good (even if the price was a little too high for a week's rental of a Fiat 500L). But it was the best price for such a car at the time. i had no issue with the booking process, payment or downloadable information etc. however, the same cannot be said of Europcar at Naples Airport.
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Great experience no issues
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