The vehicle was in very poor condition, full of scratches. Make sure to take photos as evidence. The service was also bad, especially at the pick-up location where the staff were very rude.

Average service, but quick pickup. The car was terrible, a 1.2L manual that struggled on inclines and stalled easily.

Had to wait in line for an hour.

Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.

Happy overall.... would use again and would recommend to others.