I rented from Europcar and my friend rented from AVIS. At Europcar, there were staff at both the pickup and drop-off points in the parking lot. However, at my friend's rental company, sometimes there were staff and sometimes not.
The guy at Europcar in Frankfurt train station was great, very enthusiastic, and did not try to up-sell anything.
“Mid size SUV not available at pick up and to pay more if I need a SUV”
About Europcar:9.0/10
I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans.
As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered
About QEEQ:7.0/10
I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked
I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed
It was very nics experience with you and im sure ill comback:)
About QEEQ:8.0/10
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